macOS: FaceTime HD Camera Not Working In Microsoft Teams?
Apr22

macOS: FaceTime HD Camera Not Working In Microsoft Teams?

KB ID 0001671 Problem My firm are in the middle of moving from Skype to Teams, so more and more online meetings are being done with Teams. I have had some problems trying to get my camera to work? Solution Firstly you need to ‘Allow’ Teams to use the camera; Click the ‘Apple’ icon > System preferences > Security and privacy > Privacy > Camera > Tick to enable ‘Microsoft Teams’ (Note:...

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Microsoft Teams: Custom Background Images
Apr16

Microsoft Teams: Custom Background Images

KB ID 0001669 Problem With the current lockdown and everyone working from home, I’m using Teams a lot. I use one of the images that I use here at PNL as one of the background images that ‘appear’ behind me when I’m using the webcam in Teams. I was asked today how I did that, so I thought I’d write it up here. Solution I’m using Teams on my MacBook but the procedure it pretty much the same in...

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Outlook: ADFS Error 0xCAA70010
Feb06

Outlook: ADFS Error 0xCAA70010

KB ID 0001652 Problem While trying to connect Outlook (2016) to an Office 365 email account; We can’t connect you It looks like we can’t connect you to one of our services the moment. Please try again later, or contact your helpdesk if the issue persists. 0xCAA70010 {ADFS-URL} Solution This was happening because my ADFS server was using a ‘self-signed’ certificate (i.e. not a purchased one). This should NEVER...

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Outlook: Import and Export Data (.pst)
Nov17

Outlook: Import and Export Data (.pst)

Backup and restore from .pst file KB ID 0000154 Problem You want to import your mail from an older version of Outlook  into your new Outlook mailbox, or you simply want to backup your mail. Solution Thankfully the process is the same for modern Outlook as it was for previous versions of Outlook. 1. In Outlook > Select the “File” Tab > Open > Open & Export > Import/Export Note: On older versions of Outlook...

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Microsoft Outlook – Showing Email Headers
Nov17

Microsoft Outlook – Showing Email Headers

KB ID 0000663  Problem There are plenty of reasons for wanting to look at a message header, to see where a mail has come from or from which email address it was sent for example. Different versions of Outlook have different methods of letting you read the email header. Solution Display Message Headers with Outlook 2013 1. Open the mail in question and select ‘file’. 2. Info > Properties. 3. Your message headers are...

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Azure AD Connect: Correct Or Remove Duplicate Values
Aug28

Azure AD Connect: Correct Or Remove Duplicate Values

KB ID 0001588 Problem I was doing some work for a School recently, their staff were already using Office 365 and their tenancy was all setup. Now they wanted to roll Office 365 out to the pupils, and sync to their on premise Active Directory. Now we could have simply excluded the staff from the Azure AD Connect Sync, but they want to manage their passwords etc. on-premise. Microsoft will tell you if you DON’T have an on-premise...

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