ePO “Action Denied” when attempting a repository Pull
KB ID 0000021 Problem The ePO Servers “Repository Database” is in a “Locked” state. when you attempt a manual repository pull you will see the following error. Solution 1. Locate the SiteMgr.ini file and open it for editing. 2. Edit the Status so it reads 0 i.e. [General] Status=0 CallerGUID={252EEC96-F261-4172-80EB-22701C2978CF} 3. Start > run > services.msc {enter} 4. Restart the following Services...
Deploy McAfee Anti Virus Via GPO
KB ID0000057 Problem Without ePO deploying McAfee can be time consuming and they go out of their way to hide the .msi file from you Solution 1. Assuming you have already downloaded the software from the NAI secure portal (you will need you agreement number) extract the files to your server and navigate to that folder at command prompt. Issue a “setup /a” command. 2. Go and have a coffee. 3. Next. 4. Extract the files to a...
McAfee (McShield) Fails to Start with Event ID 5004
KB ID 0000023 Problem With McAfee 8.7i the on access scanner fails to start, and while attempting to start the service manually the process fails with the following error, Event Type: Error Event Source: McLogEvent Event Category: None Event ID: 5004 Date: 10/02/2009 Time: 15:38:54 User: NT AUTHORITYSYSTEM Computer: WARDEN Description: Could not contact Filter Driver. Error = 0x7d1 : The specified driver is invalid. Solution 1. Click...
McAfee ‘Edit Auto Repository List’ is Greyed out.
KB ID 0000044 Problem Post upgrade you cannot edit or alter the AutoUpdate repository list. Solution 1. Right Click the McAfee Shield > Virus Scan Console > Double Click Access Protection. 2. Un-tick “Prevent McAfee services from being stopped”. 3. Start > Run > cmd {enter}. 4. Log onto McAfee with your AV Grant Number. https://secure.nai.com/apps/downloads/my_products/login.asp 5. Download McAfee Agent 4...
My McAfee “Shield” has a Red Background / Red Brackets
KB ID 0000201 Problem Occasionally you may look at the McAfee shield in your taskbar and see that it has a red surround. Solution Don’t Panic! This is completely normal, it happens if McAfee has a message for you, in any one of the following scenarios, 1. The system has detected and cleaned a Virus. 2. A file action has been blocked (Or has been set to report). 3. An access protection rule has been broken. To see...
Installing Groupshield 7.0.2 with Antispam on Exchange 2010
KB ID 0000287 Problem Without reading a lot of readme files and head scratching, its confusing which Groupshield package you need, and what does what. Solution 1. Download and extract GSE702ENL.zip 2. From within the extracted files run setupsetup.exe > Next > Next. 3. Change Licence expiry type to “Perpetual” (or 1 or 2 year as appropriate) > Tick “I Accept…” OK > Next > Next. 4. Complete...
Event ID 2098
KB ID 0000325 Problem Event ID 2098 Failed to write to the Product Log. 80040230:McEFILEIOERROR This is usually caused by a fault in the Groupshield databases, you need to generate new ones. Solution 1. Click Start > run > services.msc {enter} > Locate the “McAfee Groupshield” > right Click > Stop. 2. Navigate to C:Program FilesNetwork AssociatesMcAfee GroupShieldbin > Locate detecteditems.bin and...
Mail Error “Corrupt Content Alert”
KB ID 0000370 Problem Seen when receiving mail though an Exchange server running McAfee Groupshield version 7 Solution 1. On the server in question launch the Groupshield Management console > Select On-Access > Master Policy. 2. Select “Corrupt Content”. 3. Edit. 4. Change the drop down to “Allow Through” > Save. 5. Finally make sure you click “Apply”. Note: I’ve seen posts...
McAfee Groupshield – Adding Email Disclaimers
KB ID 0000432 Problem With Exchange 2007 and 2010 you can add a disclaimer with a transport rule. But if you are still using Exchange 2003 then you don’t have that luxury. I had a client with a broken Groupshield 6 installation today, and his main concern was his disclaimers. (You can longer get Groupshield 6 so I had to install version 7). Solution 1. Open the Groupshield console. 2. Select Policy Manager > Gateway >...
McAfee Update Error “SDStbRes.dll: The specified module could not be found.”
KB ID 0000421 Problem Seen with McAfee 8.8i when attempting to update via the McAfee SDAT file. Seen on Windows 7, Server 2008 R2, Server 2008, and Server 2003. Error: SDStbRes.dll: The specified module could not be found. When trying to update from McAfee you see the following error. Solution I was on the verge of ringing McAfee with this, but in the end I managed to update by simply applying the daily XDAT not the SDAT....