KB ID 0000015
Problem
The Groupsheild config file has corrupted replace it with the default one (note this means you will loose any custom configured settings – you might want to restore one from backup).
Solution
1. Start > Run > services.msc {enter}
2. Locate the “McAfee Groupshield for Exchange Service” and stop it.
3. Right click the taskbar > Task Manager > Processes
If any of the following are running STOP THEM (right click > end process tree).
postmaster.exe postgress.exe RPCServ.exe
4. Navigate to C:Program FilesMcAfeeGroupShield for Exchangeconfig.
5. Rename McAfeeConfig.xml to McAfeeConfigOLD.OLD.
6. Copy C:Program FilesMcAfeeGroupShield for Exchangeconfig_409 to C:Program FilesMcAfeeGroupShield for Exchangeconfig.
7. Start the McAfee Groupshield for Exchange Service.
Related Articles, References, Credits, or External Links
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