Event ID 7001
Nov17

Event ID 7001

KB ID 0000137 Dtd 10/11/09 Problem Event ID 7001 The McAfee ePolicy Orchestrator 3.5.0 Server service depends on the McAfee ePolicy Orchestrator 3.5.0 Event Parser Service which failed to start because of the following error: The operation completed successfully. The domain admin password has been changed and ePO is using the old one. Solution 1. Start > run > services.msc 2. Locate the following three services. i. MacAfee ePolicy...

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McAfee Groupshield for Exchange is not currently available
Nov17

McAfee Groupshield for Exchange is not currently available

KB ID 0000015 Dtd 06/11/08 Problem The Groupsheild config file has corrupted replace it with the default one (note this means you will loose any custom configured settings – you might want to restore one from backup). Solution 1. Start > Run > services.msc {enter} 2. Locate the “McAfee Groupshield for Exchange Service” and stop it. 3. Right click the taskbar > Task Manager > Processes If any of the following are...

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ePO “Action Denied” when attempting a repository Pull
Nov17

ePO “Action Denied” when attempting a repository Pull

KB ID 0000021 Dtd 04/04/09 Problem The ePO Servers “Repository Database” is in a “Locked” state. when you attempt a manual repository pull you will see the following error. Solution 1. Locate the SiteMgr.ini file and open it for editing. 2. Edit the Status so it reads 0 i.e. [General] Status=0 CallerGUID={252EEC96-F261-4172-80EB-22701C2978CF} 3. Start > run > services.msc {enter} 4. Restart the following...

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Deploy McAfee Anti Virus Via GPO
Nov17

Deploy McAfee Anti Virus Via GPO

KB ID0000057 Dtd08/11/2009 Problem Without ePO deploying McAfee can be time consuming and they go out of their way to hide the .msi file from you Solution 1. Assuming you have already downloaded the software from the NAI secure portal (you will need you agreement number) extract the files to your server and navigate to that folder at command prompt. Issue a “setup /a” command. 2. Go and have a coffee. 3. Next. 4. Extract...

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McAfee 8.7i (McShield) Fails to Start with Event ID 5004
Nov17

McAfee 8.7i (McShield) Fails to Start with Event ID 5004

KB ID 0000023 Dtd 12/02/09 Problem With McAfee 8.7i the on access scanner fails to start, and while attempting to start the service manually the process fails with the following error, Event Type: Error Event Source: McLogEvent Event Category: None Event ID: 5004 Date: 10/02/2009 Time: 15:38:54 User: NT AUTHORITYSYSTEM Computer: WARDEN Description: Could not contact Filter Driver. Error = 0x7d1 : The specified driver is invalid....

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McAfee 8.7i “Edit Auto Repository List” is Greyed out.
Nov17

McAfee 8.7i “Edit Auto Repository List” is Greyed out.

KB ID 0000044 Dtd 23/07/09 Problem Post upgrade you cannot edit or alter the AutoUpdate repository list. Solution 1. Right Click the McAfee Shield > Virus Scan Console > Double Click Access Protection. 2. Un-tick “Prevent McAfee services from being stopped”. 3. Start > Run > cmd {enter}. 4. Log onto McAfee with your AV Grant Number. https://secure.nai.com/apps/downloads/my_products/login.asp 5. Download McAfee Agent 4...

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