iPhone – How to use mp3 files as ringtones
(How to Make Custom iPhone Ringtones for Free) KB ID 0000387 Problem With previous phones you could just select an mp3 track and hey presto it’s your ringtone. But hey this is Apple! And iTunes is involved, which makes things a little more complicated. Solution 1. I’m going to use a track from my music collection (Rolling in the Deep – Adele). Open iTunes and locate the track you want use. Locate the place in the...
iPhone – Update Warning “There are items purchased on the iPhone that have not been transferred”
KB ID 0000435 Problem Seen when attempting to update your iPhone. iTunes There are purchased items on the iPhone “{name of phone}” that have not been transferred you your iTunes library, You should transfer these items to your iTunes library before updating this iPhone. Are you sure you want to continue? Solution 1. Firstly remove the warning by clicking “Cancel”. 2. With iTunes running and your iPhone...
iPhone / iPad – Using the Cisco AnyConnect Client
KB ID 0000474 Problem You have an Apple device and you would like to create a remote VPN connection to a Cisco device running AnyConnect. Note: This is not a walkthrough on how to configure AnyConnect, for that go here. Be aware that in addition to your SSL VPN licences your Cisco ASA device also needs a “AnyConnect Mobile – ASA 5510” license. If not you will receive this error. Solution 1. Firstly you need to...
Sync Your iPhone / iPad Wirelessly
KB ID 0000550 Problem To sync your device wirelessly you need to make sure that, 1. You device is running IOS 5 or newer. 2. Your iTunes version is 10.5 or newer. 3. The iPhone / iPad are on the same wireless network as the machine running iTunes. Solution 1. Start up iTunes and connect your device via its USB cable. 2. Select your device > on the summary page, scroll down to the options section > tick “Sync with...
Apple iPhone / iPad – Enable Cookies
KB ID 0000557 Problem I tried to access a Cisco AnyConnect portal with my iPhone today, and was greeted with the following. Logon Error: Cookies must be enabled to log in Solution 1. From your iPhones main screen locate “Settings”. 2. Scroll down to “Safari”. 3. Locate the “Accept Cookies” section. 4. Change the setting from Never to Always. Related Articles, References, Credits, or External Links...
iPhone Playlist in the “Wrong Order”
KB ID 0000563 Problem For a company that prides itself on image, and employs people just to work out their products “Unboxing Experience”. You would think that they could come up with a piece of software that wasn’t complete and utter tripe! But unfortunately we are stuck with iTunes. All I wanted, was to have my “Gym Playlist” on my phone to be in the same order as it was in iTunes, it would seem...
Apple Devices will not Update Though Cisco ASA and CSC Module
KB ID 0000575 Problem I had a client with this problem the other week, we tracked the problem to the ASA&CSC by simply bypassing the CSC module for the the IP address of the device. So I knew the problem WAS the CSC but not why, or how to fix it. The client in question had a valid SmartNet so they called TAC for a resolution. Solution It turns out that this is a bug, that was first found in CSC version 6.3.1172.4 (at time of...
iPhone Lockscreen – Camera Icon Stopped Working ?
KB ID 0000595 Problem A while ago Apple put a shortcut to the camera on the iPhone’s “Lock Screen” that you could access by quickly pressing the home button twice, (you can also access the iPod controls this way). Then you can use your “volume up” button to fire the camera shutter. This is a good feature if (like me) you have a PIN number on the phone and you need to take a photo in a hurry (e.g....
iTunes Error – “Pairing record is missing”
KB ID 0000649 Problem I rebuilt my Laptop this week, after reinstalling iTunes I plugged in my iPhone to be greeted with this; iTunes could not connect to the {device} {device name} because the pairing record is missing. Solution 1. Unplug the iPhone/iPad/iPod from the computer. 2. Close iTunes. 3. Plug the device back in again. 4. Restart iTunes. Related Articles, References, Credits, or External Links...
Getting iTunes to Sync to Your Music Folder
KB ID 0000652 Problem Lovers of iTunes will say, just put your new music in the “Automatically Add to iTunes” folder, Automatically Add to iTunesFolder Location MAC OSX Music iTunes iTunes Media Automatically Add to iTunes Windows: C:Users{user name}MusiciTunesiTunes MediaAutomatically Add to iTunes Well that’s great, but I like to keep my music organised by artist alphabetically. I also like to organise things...