AnyConnect – ‘Service Provider is Restricting Access’
KB ID 0000950 Problem I only tend to use AnyConnect for VPN. So while I was at a clients site the other week, I wanted to jump onto my test servers at home and was greeted by this; “The service provider in your current location is restricting access to the Internet. You need to log on with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser.” Solution I...
CA ARCserve Error W3831
KB ID 0000404 Problem Seen on CA Arcserve 11.1 Backup fails with the following error: W3831 Unable to find any media that can be used in this job. Backup Operation Failed. Solution There’s probably a few reasons for this error, in my case the fix was alarmingly simple. 1. Select Devices and locate your tape drive. (notice mine says <Offline>). 2. Simply right click the drive and bring it back “Online”. ...
Cisco AnyConnect Error (iPhone)
KB ID 0000362 Problem While using the Apple/Cisco Anyconnect App/Client you receive the following error. Error: The secure gateway has rejected the agent’s VPN request. A New connection requires re-authentication and must be started manually. Please contact your network administrator if this problem persists. The following message was received from the security gateway: No License. Solution The most pertinent information...
iPhone – Update Warning “There are items purchased on the iPhone that have not been transferred”
KB ID 0000435 Problem Seen when attempting to update your iPhone. iTunes There are purchased items on the iPhone “{name of phone}” that have not been transferred you your iTunes library, You should transfer these items to your iTunes library before updating this iPhone. Are you sure you want to continue? Solution 1. Firstly remove the warning by clicking “Cancel”. 2. With iTunes running and your iPhone...
iTunes Error – “Pairing record is missing”
KB ID 0000649 Problem I rebuilt my Laptop this week, after reinstalling iTunes I plugged in my iPhone to be greeted with this; iTunes could not connect to the {device} {device name} because the pairing record is missing. Solution 1. Unplug the iPhone/iPad/iPod from the computer. 2. Close iTunes. 3. Plug the device back in again. 4. Restart iTunes. Related Articles, References, Credits, or External Links...