iTunes Error – “Pairing record is missing”


KB ID 0000649 


I rebuilt my Laptop this week, after reinstalling iTunes I plugged in my iPhone to be greeted with this;

iTunes Pairing Record is Missing

iTunes could not connect to the {device} {device name} because the pairing record is missing.


1. Unplug the iPhone/iPad/iPod from the computer.

2. Close iTunes.

3. Plug the device back in again.

4. Restart iTunes.

iTunes Sync

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Author: Migrated

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