AnyConnect – ‘Service Provider is Restricting Access’

KB ID 0000950 


I only tend to use AnyConnect for VPN. So while I was at a clients site the other week, I wanted to jump onto my test servers at home and was greeted by this;

AnyConnect error

“The service provider in your current location is restricting access to the Internet.  You need to log on with the service provider before you can establish a VPN session.  You can try this by visiting any website with your browser.”


I was slightly confused because I had authenticated to the clients wireless network, and was happily browsing the Internet.

As it turns out when the AnyConnect service has started (When I opened my laptop), I had not yet authenticated, (they have a sponsored wireless access procedure).

1. Windows Key+R > services.msc > locate the ‘Cisco AnyConnect Secure Mobility Agent’.

AnyConnect error

2. Restart the service and try again.

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Author: Migrated

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