Cisco AnyConnect Error (iPhone)

KB ID 0000362


While using the Apple/Cisco Anyconnect App/Client you receive the following error.

The secure gateway has rejected the agent's VPN request.


The secure gateway has rejected the agent’s VPN request. A New connection requires re-authentication and must be started manually. Please contact your network administrator if this problem persists.
The following message was received from the security gateway: No License.



The most pertinent information above is the last two words of the error message “No License”

This DOES NOT mean you have ran out of SSL/AnyConnect Licences!

Cisco Mobility License

This licence is a “One Off” purchase and will enable the feature on your ASA, be aware the licence is different for each model make sure you purchase the correct one!

AnyConnect Mobile, (or AnyConnect for Mobile) licence details can be found at Cisco’s website¬†Below is the section we are interested in.

Update 2017: Applying a modern AnyConnect (v4) licence, will also enable the mobile feature as well.

AnyConnect License

Once the correct licences are installed this is what it SHOULD look liike.

AnyConnect for Mobile Enabled


Related Articles, References, Credits, or External Links

Cisco ASA 5500 – Adding Licenses

Android AnyConnect Error

Author: Migrated

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