Microsoft Outlook: Creating a New Profile
KB ID 0001371 Problem There are times when a problem with your Outlook profile can manifest itself in many ‘annoying’ ways. Sometimes the simplest thing to do is to put your Outlook profile to one side, and create a fresh new one. Solution Ensure Outlook is closed, open Control Panel > Set the view to ‘Small icons’ > Mail > Show Profiles. Add > Give the new profile a sensible name > OK. Configure...
Exchange AutoDiscover Errors – Creating an AutoDiscover SRV Record
KB ID 0001184 Problem Ages ago I wrote the following article; Outlook Error “The name of the security certificate is invalid or does not match the name of the site.” You used to see this error a lot if your internal, and external domain names were different, and the ‘public’ domain name was on the certificate, in those cases I’d also setup split DNS like so; Windows – Setting Up Split DNS But you can simply create a...
Outlook – Constantly Prompts for a Password
KB ID 0001227 Problem I did an Exchange 2010 to 2016 Migration for a school this week. They are going to reimage all their PCs to Windows 10 and install Office 2016 over the summer holidays. But a few staff members were working over the holidays and needed their Win7/Outlook 2010 clients pointing to the new Exchange server. This I did (I simply created new mail profiles and let auto discover do its work). But then the Outlook clients...
The name of the security certificate is invalid or does not match the name of the site
KB ID 0000036 Problem Seen in Outlook when connecting to a mailbox on an Exchange Server, its caused by using a self signed certificate OR a purchased certificate, where the internal and external names are different. The name of the security certificate is invalid or does not match the name of the site. Solution Before proceeding if you have an A or CNAME record in your DNS for autodiscover then DELETE it and setup an SRV record!...
Exchange – ‘Not all the required authentication methods were found’
KB ID 0001180 Problem I had to visit a client who had recently gone through an Exchange migration, now his external mail clients were having a nightmare staying connected to Outlook Anywhere. I ran the Exchange connectivity tester and got this; Additional details Not all the required authentication methods were found Methods Found: Basic Methods Required: NTLM Solution Looks like an open and shut case, someone forgot to enable...
Outlook Blocks Attachments
‘Outlook blocked access to the following potentially unsafe attachments’ KB ID 0000058 Problem Yes it is annoying, someone tries to send you a copy of an program, a database r you are the one doing the sending, and your Outlook client blocks it, but this is done for a good reason. Microsoft have classified 39 different file types as being “dangerous” to your system and have categorized them into two levels....
Microsoft Outlook Working With Shared Calendars
KB ID 0000186 Problem You either want to share your own calendar, or get access to another users calendar. Solution Outlook 2010 – Shared Calendars Topics covered in the video below, Outlook 2010 – How to grant a user rights to your calendar (Delegate Access). Outlook 2010 – How to grant a user Read rights to your calendar (Via Email). Outlook 2010 – How to grant a user rights to your calendar (Direct...
Outlook – The {name} Column is Missing from my Inbox
KB ID 0000198 Problem I don’t know why, but the From column disappeared from the Outlook (2007) Inbox this morning. Should this happen to you, and you need to restore (or add/remove) a column to/from your inbox. Solution 1. Within Outlook > Click View > Current View > Customize Current View. 2. Click Fields > Select From (Or the one you are missing/want). > Add > You can then move it up and down the list. >...
Configure Microsoft Outlook for Gmail
KB ID 0000366 Problem You would like to connect Microsoft Outlook to your Gmail account. Solution 1. If Outlook does not have an account already it will prompt you when it launches, if you are adding an account click Tools >Account settings > Add. 2. If you are in a domain environment it will try and auto configure your account, but you want to set things up manually, select “Manually configure server...
Outlook 2013 and 2010 Stop – Do you want to send this message without a subject?
KB ID 0000371 Problem With Outlook 2010, everytime you send and email withough a subject line you get the following prompt “Do you want to send this message without a subject?” Now there are sensible reasons for this, but a lot of the time I don’t really want to put in a subject, especially if I’m conversing with friends colleagues etc. And I’m really sick and tired of being asked. Solution 1. Open...