Microsoft Outlook: Creating a New Profile

KB ID 0001371


There are times when a problem with your Outlook profile can manifest itself in many ‘annoying’ ways. Sometimes the simplest thing to do is to put your Outlook profile to one side, and create a fresh new one.


Ensure Outlook is closed, open Control Panel > Set the view to ‘Small icons’ > Mail > Show Profiles.

Outlook View Mail Profile

Add > Give the new profile a sensible name > OK.

Outlook Create New Mail Profile

Configure you mail account, (if using Exchange, it should auto-configure for you) > Finish

Outlook Secondary Mail Profile

Change the settings to ‘Prompt for a profile to be used’ > Apply > OK.

Outlook Prompt For Profile

Open Outlook and select the new profile.

Choose Outlook Profile

Make sure everything loads up and syncs correctly > Close Outlook again.

Outlook Loaded Correctly

Once you’re happy, go back to the ‘Mail’ Settings, and change it to always use the new profile. You can delete the old profile if you wish > Apply > OK.Manually Set Profile

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Author: PeteLong

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