Outlook (for macOS) Notifications Stopped Working
Jul02

Outlook (for macOS) Notifications Stopped Working

KB ID 0001684 Problem Like most of us I spend my working day based around Outlook calendar meetings and entries, I’ve even got birthdays and anniversaries in there. So recently when the notification pop-ups stopped working, it was a potential problem. Occasionally I could hear the notification ‘sound’, but I had to open outlook and change to the notification window to see them. When you are as absent minded as me,...

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Microsoft Outlook ‘Search’ Not Working
Jun04

Microsoft Outlook ‘Search’ Not Working

KB ID 0001676 Problem When attempting to perform a ‘Search’ whilst in Microsoft Outlook, you encounter a problem (it’s not working). Something went wrong and your search couldn’t be completed. Solution Let’s be clear here, I’m dealing a problem on the ‘client side’ either with Outlook itself, or with Windows indexing. If you have multiple clients with their mailboxes in an...

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Outlook: ADFS Error 0xCAA70010
Feb06

Outlook: ADFS Error 0xCAA70010

KB ID 0001652 Problem While trying to connect Outlook (2016) to an Office 365 email account; We can’t connect you It looks like we can’t connect you to one of our services the moment. Please try again later, or contact your helpdesk if the issue persists. 0xCAA70010 {ADFS-URL} Solution This was happening because my ADFS server was using a ‘self-signed’ certificate (i.e. not a purchased one). This should NEVER...

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Outlook: Import and Export Data (.pst)
Nov17

Outlook: Import and Export Data (.pst)

Backup and restore from .pst file KB ID 0000154 Problem You want to import your mail from an older version of Outlook  into your new Outlook mailbox, or you simply want to backup your mail. Solution Thankfully the process is the same for modern Outlook as it was for previous versions of Outlook. 1. In Outlook > Select the “File” Tab > Open > Open & Export > Import/Export Note: On older versions of Outlook...

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Microsoft Outlook – Showing Email Headers
Nov17

Microsoft Outlook – Showing Email Headers

KB ID 0000663  Problem There are plenty of reasons for wanting to look at a message header, to see where a mail has come from or from which email address it was sent for example. Different versions of Outlook have different methods of letting you read the email header. Solution Display Message Headers with Outlook 2013 1. Open the mail in question and select ‘file’. 2. Info > Properties. 3. Your message headers are...

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Outlook: Something Went Wrong Error 80090016
May10

Outlook: Something Went Wrong Error 80090016

KB ID 0001549 Problem When attempting to open Outlook you see this error; Something went wrong Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with this error code 80090016 Note: The this won’t affect users who are subject to MFA (Multi Factor Authentication,) so this can be enabled to solve this problem.  Solution One On the affected machine navigate to;...

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