Outlook: ADFS Error 0xCAA70010
KB ID 0001652 Problem While trying to connect Outlook (2016) to an Office 365 email account; We can’t connect you It looks like we can’t connect you to one of our services the moment. Please try again later, or contact your helpdesk if the issue persists. 0xCAA70010 {ADFS-URL} Solution This was happening because my ADFS server was using a ‘self-signed’ certificate (i.e. not a purchased one). This should NEVER...
Outlook: Import and Export Data (.pst)
Backup and restore from .pst file KB ID 0000154 Problem You want to import your mail from an older version of Outlook into your new Outlook mailbox, or you simply want to backup your mail. Solution Thankfully the process is the same for modern Outlook as it was for previous versions of Outlook. 1. In Outlook > Select the “File” Tab > Open > Open & Export > Import/Export Note: On older versions of Outlook...
Microsoft Outlook – Showing Email Headers
KB ID 0000663 Problem There are plenty of reasons for wanting to look at a message header, to see where a mail has come from or from which email address it was sent for example. Different versions of Outlook have different methods of letting you read the email header. Solution Display Message Headers with Outlook 2013 1. Open the mail in question and select ‘file’. 2. Info > Properties. 3. Your message headers are...
Outlook: Something Went Wrong Error 80090016
KB ID 0001549 Problem When attempting to open Outlook you see this error; Something went wrong Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with this error code 80090016 Note: The this won’t affect users who are subject to MFA (Multi Factor Authentication,) so this can be enabled to solve this problem. Solution One On the affected machine navigate to;...
Outlook: ‘Exchange Administrator has Made a Change That Requires You Quit’
KB ID 0001372 Problem Last week I had a client report that ‘some’ of his users were getting this popup repeatedly, every time they launched Outlook. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook This popup is usually seen during migrations, when mailboxes are being migrated, (or have just been migrated.) But you should only ever see it once. Solution I had recently...
Microsoft Outlook: Creating a New Profile
KB ID 0001371 Problem There are times when a problem with your Outlook profile can manifest itself in many ‘annoying’ ways. Sometimes the simplest thing to do is to put your Outlook profile to one side, and create a fresh new one. Solution Ensure Outlook is closed, open Control Panel > Set the view to ‘Small icons’ > Mail > Show Profiles. Add > Give the new profile a sensible name > OK. Configure...