McAfee MOVE AV Multi-Platform Issue – MOVE AV Protection Disabled
Jan17

McAfee MOVE AV Multi-Platform Issue – MOVE AV Protection Disabled

 MOVE AV KB ID 0000980  Problem There are a number of reasons for you seeing this error, you will see this even if the Offload server(s) are shut down. In my case it was a new deployment, and the Windows firewall on the MOVE Offload server was blocking communication. McAfee Updater OK MOVE AV Multi-Platform Issue – MOVE AV Protection Disabled Solution : Move AV Below I will configure the Windows firewall on my MOVE Offload...

Read More
Event ID 7001
Nov17

Event ID 7001

KB ID 0000137  Problem Event ID 7001 The McAfee ePolicy Orchestrator 3.5.0 Server service depends on the McAfee ePolicy Orchestrator 3.5.0 Event Parser Service which failed to start because of the following error: The operation completed successfully. The domain admin password has been changed and ePO is using the old one. Solution 1. Start > run > services.msc 2. Locate the following three services. i. MacAfee ePolicy...

Read More
McAfee Groupshield for Exchange is not currently available
Nov17

McAfee Groupshield for Exchange is not currently available

KB ID 0000015  Problem The Groupsheild config file has corrupted replace it with the default one (note this means you will loose any custom configured settings – you might want to restore one from backup). Solution 1. Start > Run > services.msc {enter} 2. Locate the “McAfee Groupshield for Exchange Service” and stop it. 3. Right click the taskbar > Task Manager > Processes If any of the following are...

Read More
ePO “Action Denied” when attempting a repository Pull
Nov17

ePO “Action Denied” when attempting a repository Pull

KB ID 0000021 Problem The ePO Servers “Repository Database” is in a “Locked” state. when you attempt a manual repository pull you will see the following error. Solution 1. Locate the SiteMgr.ini file and open it for editing. 2. Edit the Status so it reads 0 i.e. [General] Status=0 CallerGUID={252EEC96-F261-4172-80EB-22701C2978CF} 3. Start > run > services.msc {enter} 4. Restart the following Services...

Read More
Deploy McAfee Anti Virus Via GPO
Nov17

Deploy McAfee Anti Virus Via GPO

KB ID0000057 Problem Without ePO deploying McAfee can be time consuming and they go out of their way to hide the .msi file from you Solution 1. Assuming you have already downloaded the software from the NAI secure portal (you will need you agreement number) extract the files to your server and navigate to that folder at command prompt. Issue a “setup /a” command. 2. Go and have a coffee. 3. Next. 4. Extract the files to a...

Read More
McAfee (McShield) Fails to Start with Event ID 5004
Nov17

McAfee (McShield) Fails to Start with Event ID 5004

KB ID 0000023 Problem With McAfee 8.7i the on access scanner fails to start, and while attempting to start the service manually the process fails with the following error, Event Type: Error Event Source: McLogEvent Event Category: None Event ID: 5004 Date: 10/02/2009 Time: 15:38:54 User: NT AUTHORITYSYSTEM Computer: WARDEN Description: Could not contact Filter Driver. Error = 0x7d1 : The specified driver is invalid. Solution 1. Click...

Read More
McAfee ‘Edit Auto Repository List’ is Greyed out.
Nov17

McAfee ‘Edit Auto Repository List’ is Greyed out.

KB ID 0000044 Problem Post upgrade you cannot edit or alter the AutoUpdate repository list. Solution 1. Right Click the McAfee Shield > Virus Scan Console > Double Click Access Protection. 2. Un-tick “Prevent McAfee services from being stopped”. 3. Start > Run > cmd {enter}. 4. Log onto McAfee with your AV Grant Number. https://secure.nai.com/apps/downloads/my_products/login.asp 5. Download McAfee Agent 4...

Read More
My McAfee “Shield” has a Red Background / Red Brackets
Nov17

My McAfee “Shield” has a Red Background / Red Brackets

KB ID 0000201  Problem Occasionally you may look at the McAfee shield in your taskbar and see that it has a red surround.   Solution Don’t Panic! This is completely normal, it happens if McAfee has a message for you, in any one of the following scenarios, 1. The system has detected and cleaned a Virus. 2. A file action has been blocked (Or has been set to report). 3. An access protection rule has been broken. To see...

Read More
Installing Groupshield 7.0.2 with Antispam on Exchange 2010
Nov17

Installing Groupshield 7.0.2 with Antispam on Exchange 2010

KB ID 0000287  Problem Without reading a lot of readme files and head scratching, its confusing which Groupshield package you need, and what does what. Solution 1. Download and extract GSE702ENL.zip 2. From within the extracted files run setupsetup.exe > Next > Next. 3. Change Licence expiry type to “Perpetual” (or 1 or 2 year as appropriate) > Tick “I Accept…” OK > Next > Next. 4. Complete...

Read More
Mail Error “Corrupt Content Alert”
Nov17

Mail Error “Corrupt Content Alert”

KB ID 0000370  Problem Seen when receiving mail though an Exchange server running McAfee Groupshield version 7   Solution 1. On the server in question launch the Groupshield Management console > Select On-Access > Master Policy. 2. Select “Corrupt Content”. 3. Edit. 4. Change the drop down to “Allow Through” > Save. 5. Finally make sure you click “Apply”. Note: I’ve seen posts...

Read More