iTunes Error – “Pairing record is missing”
KB ID 0000649 Problem I rebuilt my Laptop this week, after reinstalling iTunes I plugged in my iPhone to be greeted with this; iTunes could not connect to the {device} {device name} because the pairing record is missing. Solution 1. Unplug the iPhone/iPad/iPod from the computer. 2. Close iTunes. 3. Plug the device back in again. 4. Restart iTunes. Related Articles, References, Credits, or External Links...
Getting iTunes to Sync to Your Music Folder
KB ID 0000652 Problem Lovers of iTunes will say, just put your new music in the “Automatically Add to iTunes” folder, Automatically Add to iTunesFolder Location MAC OSX Music iTunes iTunes Media Automatically Add to iTunes Windows: C:Users{user name}MusiciTunesiTunes MediaAutomatically Add to iTunes Well that’s great, but I like to keep my music organised by artist alphabetically. I also like to organise things...
Apple Device Stopped Sending Email – “Cannot Send Mail – A copy has been placed in your Outbox. The Recipient {name} was rejected by the server.”
KB ID 0000654 Problem Yesterday I got a text message from my wife to say she could not sent me an email. When she tried this happened: At first I thought it was just me, until I asked her to try sending an email to someone else, then she got the same result. Trying over 3G, and on the wireless at home, the results were the same. It had been working fine, but had then suddenly stopped working. My own iPhone was happily talking to the...
Apple IOS 7 – Wallpaper Does Not ‘Size’ Correctly
KB ID 0000858 Problem I upgraded my iPhone 4S to IOS 7 last week. Since then the lock screen wallpaper has displayed as the wrong size. Solution This is caused by the IOS new feature called Parallax. If you didn’t already know, this moves the wallpaper slightly as you tilt your phone. You will notice the icons stay where they are, but the background wallpaper moves as you tilt the phone to give you a 3D effect. To Disable Apple...
MAC OSX – Setting File Associations
KB ID 0001046 Problem This started out as an article on simply ‘how to set file associations’ but when I tried to associate .jpg files with Photoshop it refused to work, (they stayed associated with the MAC Preview application). Solution 1. Right click a file of the type you want to associate, (or cmd click if you don’t have right click enabled). 2. With the right click menu still on the screen press and hold the...
MAC OSX Outlook – Open Multiple POP Email Accounts in Their Own Folders
KB ID 0001044 Problem I’ve been slowly migrating from a Windows Laptop to a MacBook Pro. And Office 15 for Mac is great, I had my work Exchange Email up in no time, then I configured my POP email accounts. The problem is Outlook puts all POP mail in one folder called ‘on my computer’. I have a quite a few POP email accounts, and I like to keep them all separate. Solution I will assume you already have your POP email...
MAC OSX – Managing ESXi Hosts
KB ID 0001054 Problem I have made the transition to a MAC laptop pretty easily, but theres one thing thats still a pain, VMware ESXi servers! I know these days vCenter has a nice shiny web management portal, but ESXi does not. When I’m working on the test bench I usually connect using the VI client from a virtual machine running inside VMware fusion. Which works, but the performance is not brilliant, things wont move where I...
Apache Web Server – Change the Default Page
KB ID 0000882 Problem Out of the box, Apache expects your website homepage to be called index, on this site the homepage is called home, here’s how to change it. Solution 1. Connect to the server via SSH, (or open a terminal session). The file you need to edit is called httpd.conf. This server is running CentOS, so you should find that file in the /etc/httpd/conf folder. 2. I’m going to edit it with nano. 3. Locate the...
Apache is Ignoring the .htaccess file
KB ID 0000890 Problem The .htaccess file is a file that lives in a directory on a web server. Its job is to provide ‘settings’ that would normally be set in the servers httpd.conf file. You can put a .htaccess file in any directory to control the settings for that directory, (providing .htaccess override has been allowed). After having some problems the other day, I made a change to mine, then reliased the change was not...
Android AnyConnect Error
KB ID 0000537 Problem While using the Android/Cisco Anyconnect App/Client you receive the following error. Error: The secure gateway has rejected the agent’s VPN request. A New connection requires re-authentication and must be started manually. Please contact your network administrator if this problem persists. The following message was received from the security gateway: No License. Solution The most pertinent information above...