iPhone / iPad – Using the Cisco AnyConnect Client
KB ID 0000474 Problem You have an Apple device and you would like to create a remote VPN connection to a Cisco device running AnyConnect. Note: This is not a walkthrough on how to configure AnyConnect, for that go here. Be aware that in addition to your SSL VPN licences your Cisco ASA device also needs a “AnyConnect Mobile – ASA 5510” license. If not you will receive this error. Solution 1. Firstly you need to...
Sync Your iPhone / iPad Wirelessly
KB ID 0000550 Problem To sync your device wirelessly you need to make sure that, 1. You device is running IOS 5 or newer. 2. Your iTunes version is 10.5 or newer. 3. The iPhone / iPad are on the same wireless network as the machine running iTunes. Solution 1. Start up iTunes and connect your device via its USB cable. 2. Select your device > on the summary page, scroll down to the options section > tick “Sync with...
Apple iPhone / iPad – Enable Cookies
KB ID 0000557 Problem I tried to access a Cisco AnyConnect portal with my iPhone today, and was greeted with the following. Logon Error: Cookies must be enabled to log in Solution 1. From your iPhones main screen locate “Settings”. 2. Scroll down to “Safari”. 3. Locate the “Accept Cookies” section. 4. Change the setting from Never to Always. Related Articles, References, Credits, or External Links...
iPhone Playlist in the “Wrong Order”
KB ID 0000563 Problem For a company that prides itself on image, and employs people just to work out their products “Unboxing Experience”. You would think that they could come up with a piece of software that wasn’t complete and utter tripe! But unfortunately we are stuck with iTunes. All I wanted, was to have my “Gym Playlist” on my phone to be in the same order as it was in iTunes, it would seem...
Apple Devices will not Update Though Cisco ASA and CSC Module
KB ID 0000575 Problem I had a client with this problem the other week, we tracked the problem to the ASA&CSC by simply bypassing the CSC module for the the IP address of the device. So I knew the problem WAS the CSC but not why, or how to fix it. The client in question had a valid SmartNet so they called TAC for a resolution. Solution It turns out that this is a bug, that was first found in CSC version 6.3.1172.4 (at time of...
iPhone Lockscreen – Camera Icon Stopped Working ?
KB ID 0000595 Problem A while ago Apple put a shortcut to the camera on the iPhone’s “Lock Screen” that you could access by quickly pressing the home button twice, (you can also access the iPod controls this way). Then you can use your “volume up” button to fire the camera shutter. This is a good feature if (like me) you have a PIN number on the phone and you need to take a photo in a hurry (e.g....
iTunes Error – “Pairing record is missing”
KB ID 0000649 Problem I rebuilt my Laptop this week, after reinstalling iTunes I plugged in my iPhone to be greeted with this; iTunes could not connect to the {device} {device name} because the pairing record is missing. Solution 1. Unplug the iPhone/iPad/iPod from the computer. 2. Close iTunes. 3. Plug the device back in again. 4. Restart iTunes. Related Articles, References, Credits, or External Links...
Getting iTunes to Sync to Your Music Folder
KB ID 0000652 Problem Lovers of iTunes will say, just put your new music in the “Automatically Add to iTunes” folder, Automatically Add to iTunesFolder Location MAC OSX Music iTunes iTunes Media Automatically Add to iTunes Windows: C:Users{user name}MusiciTunesiTunes MediaAutomatically Add to iTunes Well that’s great, but I like to keep my music organised by artist alphabetically. I also like to organise things...
Apple Device Stopped Sending Email – “Cannot Send Mail – A copy has been placed in your Outbox. The Recipient {name} was rejected by the server.”
KB ID 0000654 Problem Yesterday I got a text message from my wife to say she could not sent me an email. When she tried this happened: At first I thought it was just me, until I asked her to try sending an email to someone else, then she got the same result. Trying over 3G, and on the wireless at home, the results were the same. It had been working fine, but had then suddenly stopped working. My own iPhone was happily talking to the...
Apple IOS 7 – Wallpaper Does Not ‘Size’ Correctly
KB ID 0000858 Problem I upgraded my iPhone 4S to IOS 7 last week. Since then the lock screen wallpaper has displayed as the wrong size. Solution This is caused by the IOS new feature called Parallax. If you didn’t already know, this moves the wallpaper slightly as you tilt your phone. You will notice the icons stay where they are, but the background wallpaper moves as you tilt the phone to give you a 3D effect. To Disable Apple...