ARCserve – Addling Licences
KB ID 0000444 Problem Normally you can just add licenses from Help > About CA ARCserve Backup > Add/View Licences. However you may find that you cannot enter a “Backup Suite” Licence code/Activation key. Solution 1. To do this you need to locate the “CALicnse.exe” file and run it. 2. This tool will let you enter the correct licenses. Note: Depending on ARCserve version the folder location may vary....
iPhone – Taking Screenshots / Screendumps
KB ID 0000361 Problem All iPhones (above version 2 on 3G, 3GS and iPhone4) have the ability to take screenshots without having to download an app! Solution 1. Assuming you have the screen open you would like to capture, press the “Home” button, and while still having it pressed briefly press the “Sleep/Lock” button 2. The screen should “flash white” briefly and providing you are not on silent, you...
iPhone and iPad – Configure the Cisco VPN Client
KB ID 0000360 Problem You have already configured a Cisco ASA / PIX device to provide Client VPN connectivity, and you now wish to configure the iPhone/iPad Device. Solution Note: The screen shots are taken from an iPhone running (4.2.1) the process for iPad is the same. 1. Select Settings. 2. Select General. 3. Select Network. 4. Scroll to the bottom of the page and select VPN. 5. Add VPN Configuration. 6. Select IPSec. 7....
Cisco AnyConnect Error (iPhone)
KB ID 0000362 Problem While using the Apple/Cisco Anyconnect App/Client you receive the following error. Error: The secure gateway has rejected the agent’s VPN request. A New connection requires re-authentication and must be started manually. Please contact your network administrator if this problem persists. The following message was received from the security gateway: No License. Solution The most pertinent information...
Tether your iPhone or Using your iPhone as a Wireless Access Point (without jail breaking it)
KB ID 0000373 Problem Before you start, your provider has to allow tethering of your iPhone, if the option is not there you need to speak to them, some carriers will want to charge you more for the privilege, others will not care, thats not Apples fault, nor is it mine 🙂 Secondly, before you all start mailing in to berate me, yes I know I’m not turning my phone into a wireless access point, what I’m actually doing is...
iPhone – Bluetooth Problem
KB ID 0000374 Problem I wrote an article yesterday about tethering via bluetooth, and had a few problems, sorry to say the web was not much help at all 🙁 Basically the iPhone was marked with a yellow warning triangle, and when clicking the troubleshooting option you see the following, Error: Bluetooth Peripheral Device doesn’t have a driver. 2. I read some forum posts and the general advice was to download iTunes, extract the...
iPhone – How to use mp3 files as ringtones
(How to Make Custom iPhone Ringtones for Free) KB ID 0000387 Problem With previous phones you could just select an mp3 track and hey presto it’s your ringtone. But hey this is Apple! And iTunes is involved, which makes things a little more complicated. Solution 1. I’m going to use a track from my music collection (Rolling in the Deep – Adele). Open iTunes and locate the track you want use. Locate the place in the...
iPhone – Update Warning “There are items purchased on the iPhone that have not been transferred”
KB ID 0000435 Problem Seen when attempting to update your iPhone. iTunes There are purchased items on the iPhone “{name of phone}” that have not been transferred you your iTunes library, You should transfer these items to your iTunes library before updating this iPhone. Are you sure you want to continue? Solution 1. Firstly remove the warning by clicking “Cancel”. 2. With iTunes running and your iPhone...
iPhone / iPad – Using the Cisco AnyConnect Client
KB ID 0000474 Problem You have an Apple device and you would like to create a remote VPN connection to a Cisco device running AnyConnect. Note: This is not a walkthrough on how to configure AnyConnect, for that go here. Be aware that in addition to your SSL VPN licences your Cisco ASA device also needs a “AnyConnect Mobile – ASA 5510” license. If not you will receive this error. Solution 1. Firstly you need to...
Sync Your iPhone / iPad Wirelessly
KB ID 0000550 Problem To sync your device wirelessly you need to make sure that, 1. You device is running IOS 5 or newer. 2. Your iTunes version is 10.5 or newer. 3. The iPhone / iPad are on the same wireless network as the machine running iTunes. Solution 1. Start up iTunes and connect your device via its USB cable. 2. Select your device > on the summary page, scroll down to the options section > tick “Sync with...