ARCServe E8601 Failed to connect agent. error when restoring to Exchange

KB ID 0000161 


Seen on ARCServe 11.5 (SP2) when doing a brick level restore of user data.

Error: E8601 Failed to connect agent. (AGENT=dbaxchg2, EC=Invalid user ID or password was submitted or
Database Server instance may be inaccessible. If user ID is a Windows domain account,
please use DomainUsername.)

ARCServe E8601


Assuming you have the correct credentials set up in ARCserve server admin, and in the ARCServe Exchange agent, Attempt to re-run the restore job, at the final stage you will be presented with the “Session User Name and Password” dialog box. Select the job > Click Edit > Enter the credentials as DOMAINNAMEusername with the correct password > OK.

arcserve user name

Then select the DBAgent tab, and do the same on there.

change arcserve password

The Restore should now proceed.

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Author: Migrated

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