Tag Archives: cannot select

VMware Horizon: ‘VM With Unsupported Guest OS’

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6

KB ID 0001592

Problem

Seen when attempting to deploy Window Server 2016, as an ‘Image‘ (Parent VM,) with VMware Horizon View.

‘VM With Unsupported Guest OS’

I double checked, and Server 2016 (Standard and DataCenter) were supported, as was Server 2019 (Standard and DataCenter.) The image also had a new version of the VMware Horizon View agent installed in it?

Solution

In my case this was an embarrassingly easy fix, previously I’d deployed Windows 7, 8, and 10 with Horizon View, this was the first time I’d ever deployed a server OS as a VDI image, (With Windows Server Datacenter, this works out cheaper, licensing wise).

By Default: VMware Horizon View does not allow server operating systems, (even though they are supported.) You just need to enable the feature! Launch Horizon Administrator, View Configuration > Global Settings > Edit > Tick ‘Enable Windows Server Desktops‘ > OK.

Doh! That cost me two hours, (hope it saved you some time).

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vSphere ESX – Server 2012 – 3D Graphics Option ‘Greyed Out’

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KB ID 0000909 

Problem

Whilst attempting to add 3D graphic support to a Windows Server 2012 guest VM, the option was greyed out.

Solution

1. Locate the .vmx file for this virtual machine and download it so you can edit it (Select a Host > Configuration > Storage > {Storage the guest is on} > Right Click > Browse Data Store > {Guest VM Name}) > Download.

2. Edit the file, and add the following to the end of the vmx file;

[box]

mks.enable3d = TRUE

[/box]

3. Upload the file back to your storage, at this point I checked and it was still greyed out. I had to remove the VM from the inventory* then add it back to the inventory.

*WARNING: Remove it from the inventory by right clicking the VM in the VI Client. DO NOT Delete it from Disk!

 

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vSphere Web Client – Options Greyed Out (Cannot install Client Integration Plug-in)

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KB ID 0001064

Problem

While working on the vSphere Web Client in Google Chrome, I was unable to ‘Open Console’, the option was on the right click menu, but disappeared and was then greyed out after a second or so.

Essentially this happens because the plug-in has either not been installed, (from the login page) or a pop-up blocker is stopping the plug-in working.

Solution

1. With Chrome there’s an extra hoop to jump though, the plug-in uses NPAPI, and Chrome disabled that beginning with version 42. To enable it open a new tab and navigate to;

[box]chrome://flags/#enable-npapi[/box]

In the NPAPI section select ‘Enable’.

2. Click ‘Relaunch Now’.

3. At this point you will be able to install the Client Integration Plug-in.

4. Now you need to make sure the plug-in will run, click the plug-in warning and select ‘Always allow plug-ins on localhost’, refresh the page.

5. You can now tick the box to login with Windows session authentication.

6. The first time you try and launch something the pop-up blocker will suppress it you will need to disable the pop-up blocker for this site.

7. The vSphere Web Client should now perform correctly in Google Chrome.

 

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Symantec Backup Exec 2012 – Restore Option ‘Greyed Out’

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KB ID 0000721 

Problem

Seen when trying to carry out a restore in Bexec 2012, when you select the server you wish to restore, (on the Backup and restore tab), both the restore icon, and restore on the right click menu, are greyed out and cannot be selected.

Solution

1. Double click the server in question to open its properties. Select the job history tab and locate either the last good backup, or the backup you wish to restore from. Double click that job to open the job log. Expand the ‘Device and Media Information’ Tab, and locate the tapes/media that this job used. In this case its a tape called 000188L3.

2. In this example I’m using an autoloader and the tape is still in the carousel. If you have a single tape drive insert the tape/media in question. locate the media, right click it and select catalog.

3. To see it’s progress, you can select the jobs tab.

4. When the job is complete, you should now be able to select the restore option.

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McAfee ‘Edit Auto Repository List’ is Greyed out.

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KB ID 0000044

Problem

Post upgrade you cannot edit or alter the AutoUpdate repository list.

Solution

1. Right Click the McAfee Shield > Virus Scan Console > Double Click Access Protection.
2. Un-tick “Prevent McAfee services from being stopped”.

3. Start > Run > cmd {enter}.
4. Log onto McAfee with your AV Grant Number.

https://secure.nai.com/apps/downloads/my_products/login.asp

5. Download McAfee Agent 4 – Its under Management Solutions (MA400P2WIN).

6. Extract all those files to c:mcafee.
7. Start > run > cmd {enter}.
8. Issue the following commands.

cd c:mcafee {enter}
FRMINST /FORCEUNINSTALL {enter}

9. It will take some time to complete.
10. Issue the following command.

FRAMEPKG_UPD.EXE /UPGRADE {enter}

11. It will take some time to complete.

12. You should now be able “Edit the AutoUpdate Repository List”.

 

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Blackberry Express – Blackberry Enterprise Server – Greyed Out?

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KB ID 0000372 

Problem

When trying to install Blackberry Express, the option to install “Blackberry Enterprise server” is “Greyed out” (or Grayed out if your American).

Solution

Not really a solution, but this happens because the server you are installing on is running Terminal Services.

Either choose another non TS server, or remove Terminal Services.

 

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