Symantec Backup Exec 2012 – Restore Option ‘Greyed Out’

KB ID 0000721 


Seen when trying to carry out a restore in Bexec 2012, when you select the server you wish to restore, (on the Backup and restore tab), both the restore icon, and restore on the right click menu, are greyed out and cannot be selected.

Bexec 2012 Restore Greyed Out


1. Double click the server in question to open its properties. Select the job history tab and locate either the last good backup, or the backup you wish to restore from. Double click that job to open the job log. Expand the ‘Device and Media Information’ Tab, and locate the tapes/media that this job used. In this case its a tape called 000188L3.

Bexec 2012 Job Log

2. In this example I’m using an autoloader and the tape is still in the carousel. If you have a single tape drive insert the tape/media in question. locate the media, right click it and select catalog.

Backup Exec 2012 Restore Greyed Out

3. To see it’s progress, you can select the jobs tab.

Bexec 2012 Catalog Progress

4. When the job is complete, you should now be able to select the restore option.

Bexec 2012 Restore Option

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Author: Migrated

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