Tag Archives: Outlook for Mac

macOS: Microsoft Outlook Search Broken

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KB ID 0001754

Problem

I’ve had to contend with Outlook Search Broken on Windows clients many times, but not being able to search my ‘sent‘ and ‘deleted‘ items has a detrimental effect on my productivity. 

Outlook Search Broken Fix

This can happen if the folder/drive that your Outlook profile is in is Blocked/Prevented access by ‘Spotlight’ but in my case that wasn’t the problem.

Close Outlook > Open ‘Finder’ > Go > Go to folder > Paste in the following;

~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Data

 

Locate the file called Outlook.sqlite and MOVE it somewhere safe (like your desktop).

Open Outlook and you should see this > Click ‘Repair’.

This can take a while (mine took about an hour, be patient). Eventually Outlook will open and your folders should all ‘resend’ then you can search again.

Alternative Outlook Search Broken Fix

You may also need to ‘bounce‘ the spotlight service, issue the following commands’

[box]

sudo mdutil -a -i off
sudo mdutil -a -i on

[/box]

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Microsoft Outlook ‘Search’ Not Working

Outlook (for macOS) Notifications Stopped Working

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KB ID 0001684

Problem

Like most of us I spend my working day based around Outlook calendar meetings and entries, I’ve even got birthdays and anniversaries in there. So recently when the notification pop-ups stopped working, it was a potential problem. Occasionally I could hear the notification ‘sound’, but I had to open outlook and change to the notification window to see them. When you are as absent minded as me, that’s a recipe for disaster.

I don’t know if it was a macOS update or a Microsoft Office update that had broken it, (or if I’d done something stupid myself!).

Solution

I tried a few solutions but this is the only one that worked. Click the ‘Apple Icon’ (top left) > System Preferences > Notifications > Scroll down and select Outlook > On your keyboard press the ‘Delete/Backspace’ key, to remove Outlook > Close system preferences.

If Outlook is open close it > Open Outlook > At the notification prompt > Click ‘Allow’.

The problem ceased.

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Microsoft Office for Mac – Favorites Missing

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KB ID 0001264

Problem

Whenever Office needs updating on my Mac I just hit OK and let it do its own thing. I did that this morning, and went and got a coffee. It was a while later that I noticed that when I needed to add an attachment to an email I got this;

Now that might look fine, but in the left hand pane ‘Favourites’ is missing, it should look like this;

If I opened launcher it was fine, it was only from Microsoft Office applications that I had a problem, e.g. If I opened Word and tried to open a document, it was also broken. For me this is a headache, to get to my ‘working’ folder I need to click down though about 10 layers of folders, which is OK once or twice, but VERY ANNOYING to do repeatedly all day!

Solution

In your Mac look in your home directory for the Library folder, (it’s hidden by default, so either enable viewing of hidden files, or press the Alt Key). Inside that folder there is another folder called preferences, and in there a file called com.apple.finder.plist take a copy of this file then delete it. At this point I restarted my Mac and everything was fixed.

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