Arcserve – Backup a ‘Mapped Drive / UNC Path”
KB ID 0001165 Problem It’s been such a long time since I touched any backup software, I setup Arcserve UDP this week for a client to backup their servers to a NAS drive, then they wanted to back that data off to tape for an offsite backup. I installed Arcserve no problem, it looks much the same as it did last time I used it. When I expanded the server-name only the local drives were shown, as I only had a basic licence adding...
Cannot Delete ARCServe Job
KB ID 0000018 Problem Backup job listed as <corrupted> and cannot be deleted, this is caused by ARCServe crashing or a power cut while the job was being worked on. Solution 1. Start > run > cmd {enter} 2. cd c:program filescaBrightstor Arcserve Backup {enter} 3. cstop {enter} 4. Start > Run > %BAB_HOME% {enter} 5. Rename the folder 00000001.qsd to OLD_00000001.qsd 6. Switch back to the command Window 7. cstart...
ARCServe E8601 Failed to connect agent. error when restoring to Exchange
KB ID 0000161 Problem Seen on ARCServe 11.5 (SP2) when doing a brick level restore of user data. Error: E8601 Failed to connect agent. (AGENT=dbaxchg2, EC=Invalid user ID or password was submitted or Database Server instance may be inaccessible. If user ID is a Windows domain account, please use DomainUsername.) Solution Assuming you have the correct credentials set up in ARCserve server admin, and in the ARCServe Exchange agent,...
ARCserve Error E8571 – (The request is denied by the agent. The requested agent is not installed)
KB ID 0000433 Problem Seen when trying to perform a “Document Level” backup of Exchange 2010. Error E8571 The request is denied by the agent. The requested agent is not installed Solution The crux of the problem is the Exchange server needs the Microsoft Exchange Server MAPI Client and Collaboration Data Objects installing upon it, and they HAVE TO BE INSTALLED BEFORE the backup agent. 1. On the Exchange server, Start...
CA ARCserve Error W3831
KB ID 0000404 Problem Seen on CA Arcserve 11.1 Backup fails with the following error: W3831 Unable to find any media that can be used in this job. Backup Operation Failed. Solution There’s probably a few reasons for this error, in my case the fix was alarmingly simple. 1. Select Devices and locate your tape drive. (notice mine says <Offline>). 2. Simply right click the drive and bring it back “Online”. ...