Exchange AutoDiscover Errors – Creating an AutoDiscover SRV Record
KB ID 0001184 Problem Ages ago I wrote the following article; Outlook Error “The name of the security certificate is invalid or does not match the name of the site.” You used to see this error a lot if your internal, and external domain names were different, and the ‘public’ domain name was on the certificate, in those cases I’d also setup split DNS like so; Windows – Setting Up Split DNS But you can simply create a...
Microsoft Office for Mac – Favorites Missing
KB ID 0001264 Problem Whenever Office needs updating on my Mac I just hit OK and let it do its own thing. I did that this morning, and went and got a coffee. It was a while later that I noticed that when I needed to add an attachment to an email I got this; Now that might look fine, but in the left hand pane ‘Favourites’ is missing, it should look like this; If I opened launcher it was fine, it was only from Microsoft...
Outlook – Constantly Prompts for a Password
KB ID 0001227 Problem I did an Exchange 2010 to 2016 Migration for a school this week. They are going to reimage all their PCs to Windows 10 and install Office 2016 over the summer holidays. But a few staff members were working over the holidays and needed their Win7/Outlook 2010 clients pointing to the new Exchange server. This I did (I simply created new mail profiles and let auto discover do its work). But then the Outlook clients...
The name of the security certificate is invalid or does not match the name of the site
KB ID 0000036 Problem Seen in Outlook when connecting to a mailbox on an Exchange Server, its caused by using a self signed certificate OR a purchased certificate, where the internal and external names are different. The name of the security certificate is invalid or does not match the name of the site. Solution Before proceeding if you have an A or CNAME record in your DNS for autodiscover then DELETE it and setup an SRV record!...
Exchange – ‘Not all the required authentication methods were found’
KB ID 0001180 Problem I had to visit a client who had recently gone through an Exchange migration, now his external mail clients were having a nightmare staying connected to Outlook Anywhere. I ran the Exchange connectivity tester and got this; Additional details Not all the required authentication methods were found Methods Found: Basic Methods Required: NTLM Solution Looks like an open and shut case, someone forgot to enable...
MS Office – Cannot Add Trusted Location
KB ID 0001171 Problem I was doing a Domain/Exchange/RDS migration for a client this week. He had some Macros that he used for printing. Now Macros are something I know very little about. So I had made it clear, if he had problems with them, I would not be the best person to ask. So when the call came in, that they were having problems with Macros I cringed! As it turned out, the problem wasn’t the Macros at all, it was the...
Visio – ‘You are attempting to open a file type (Visio 2000-2003)’
KB ID 0000920 Problem I needed to do a quick network diagram for a client, as as soon I tried to open some networking stencils, this happened; You are attempting to open a file type (Visio 2000-2002 Binary Drawings, Templates and Stencils) that has been blocked by your File Block settings in the Trust Center. Click the File tab. Click Options. Click Trust Center, and then click Trust Center Settings. In the Trust Center, click File...
Outlook Blocks Attachments
‘Outlook blocked access to the following potentially unsafe attachments’ KB ID 0000058 Problem Yes it is annoying, someone tries to send you a copy of an program, a database r you are the one doing the sending, and your Outlook client blocks it, but this is done for a good reason. Microsoft have classified 39 different file types as being “dangerous” to your system and have categorized them into two levels....
Microsoft Outlook Working With Shared Calendars
KB ID 0000186 Problem You either want to share your own calendar, or get access to another users calendar. Solution Outlook 2010 – Shared Calendars Topics covered in the video below, Outlook 2010 – How to grant a user rights to your calendar (Delegate Access). Outlook 2010 – How to grant a user Read rights to your calendar (Via Email). Outlook 2010 – How to grant a user rights to your calendar (Direct...
Outlook – The {name} Column is Missing from my Inbox
KB ID 0000198 Problem I don’t know why, but the From column disappeared from the Outlook (2007) Inbox this morning. Should this happen to you, and you need to restore (or add/remove) a column to/from your inbox. Solution 1. Within Outlook > Click View > Current View > Customize Current View. 2. Click Fields > Select From (Or the one you are missing/want). > Add > You can then move it up and down the list. >...