ARCserve Error E8571 – (The request is denied by the agent. The requested agent is not installed)
KB ID 0000433 Problem Seen when trying to perform a “Document Level” backup of Exchange 2010. Error E8571 The request is denied by the agent. The requested agent is not installed Solution The crux of the problem is the Exchange server needs the Microsoft Exchange Server MAPI Client and Collaboration Data Objects installing upon it, and they HAVE TO BE INSTALLED BEFORE the backup agent. 1. On the Exchange server, Start...
CA ARCserve Error W3831
KB ID 0000404 Problem Seen on CA Arcserve 11.1 Backup fails with the following error: W3831 Unable to find any media that can be used in this job. Backup Operation Failed. Solution There’s probably a few reasons for this error, in my case the fix was alarmingly simple. 1. Select Devices and locate your tape drive. (notice mine says <Offline>). 2. Simply right click the drive and bring it back “Online”. ...
ARCserve – Addling Licences
KB ID 0000444 Problem Normally you can just add licenses from Help > About CA ARCserve Backup > Add/View Licences. However you may find that you cannot enter a “Backup Suite” Licence code/Activation key. Solution 1. To do this you need to locate the “CALicnse.exe” file and run it. 2. This tool will let you enter the correct licenses. Note: Depending on ARCserve version the folder location may vary....