Change HP Wireless Access Points from Autonomous to Controlled Mode
KB ID 0000853 Problem I had a client this week who was putting in an MSM730 Wireless controller, and a few MSM460 Access Points. They already had an MSM460 in their meeting room, and I was asked to add that into the new setup on the controller as well. Out of the box the access points are in controlled mode (look for a controller), if they don’t find one they assume they are in autonomous mode and either setup on 192.168.1.1 or get...
HP MSM Controller – Access Points Stuck ‘Waiting Acceptance’
KB ID 0000868 Problem When viewing the Controller > Controlled APs, You may see some of them stuck with a ‘Waiting Acceptance’ status. Solution This happens because the Access Point can contact the controller, (otherwise you wouldn’t even see it). But the controller cant get traffic back to the access point, to update its firmware, or to synchronize it. The root cause of this is usually because this access point is on...
Register HP Wireless Access Points With an HP MSM Controller on a Different Subnet
KB ID 0000913 Problem If you have HP Access Points on remote sites, you have the choice of either leaving them in automomous mode, or registering them with a controller at another site. This is handy if you want to manage all your VSC’s from one location. You can do this via DNS, or via DHCP at that remote site, (I tend to setup both to be on the safe side). Solution Option 1: Set MSM Controller Location via DHCP 1. On your...
HP MSM 765zl – How To Factory Reset
KB ID 0000916 Problem I had to setup some HP wireless gear again this week. It had been installed a while ago, but not used and there was some problems with it, so I elected to flatten it and start again. The handbook goes through how to factory reset it from the web management interface. That’s great if you can get to the management console, but I could not. Solution As the MSM765zl is a controller that is on a...
HP MSM765zl and 775zl – Initial Setup and Routing
KB ID 0000917 Problem The MSM 765zl and 775zl, unlike the rest of the HP MSM controller series, do not have any physical Ethernet ports on them. So before you can get to its web management interface, you need to be able to give it an IP address, and then the controller needs to be able to find a route back to where you are, assuming you are not on a flat unrouted/single VLAN. Obviously if you are directly connected to the same...