I saw this on EE this evening, so I thought I’d work it out, what if your Global Address List is full of external ‘contacts’, and you want to remove/hide them?
Solution
First take a look at them, to see you’re not about to cause any damage!
Seen when an Exchange server attempts to build the Offline Address book but encounters an error.
Source: MSExchangeSA
Event ID: 9327
Task Category: (13)
Level: Warning
Keywords: Classic
User: N/A
Description:
OALGen skipped some entries in the offline address list 'Global Address List'. To see which entries are affected, event logging for the OAL Generator must be set to at least medium.
This is just an instruction to enable logging so that you can see the REAL error.
Solution
Option 1 Enable Logging via the Exchange Management Shell
1. Launch the Exchange Management Shell and check the current logging level it will probably be set to “Lowest” Issue the following command:
[box]Get-EventLogLevel[/box]
Then scroll down to “MSExchangeSAOAL Generator” and check its status.
2. To turn the logging Level Right up issue the following command:
Option 2 Enable Logging via the Exchange Management Console
1. Launch the Exchange Management Console > Server Configuration > Right click the offending server > Manage Diagnostic Logging Properties > Expand MSExchangeSA > Select OAL Generation > Tick Expert > Configure > Finish.
Then rebuild the Offline address Book
1. Launch the Exchange Management Console > Organization Configuration > Offline address book Tab > Right click “Default Offline address Book” > Update.
2. Select “Yes” when prompted.
3. Wait a few minutes the re-check the server application log, you will see this error again but there should be a more descriptive error near it to let you know what is failing.
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Seen when an Exchange server attempts to build the Offline Address book but encounters an error.
Source: MSExchangeSA Event ID: 9323 Task Category: (13) Level: Warning Keywords: Classic Description: Entry ‘{Username}’ has invalid or expired e-mail certificates. These certificates will not be included in the offline address list for ‘Global Address List’.
Solution
1. Go to a domain controller, Launch “Active Directory Users and Computers”, Select View and enable “Advanced Features”. Locate the username reported in the error (In this example it’s the administrator), On the properties for that user locate the “Published Certificates” tab.
If you can’t see the published certificates tab you are probably on the Exchange Server and NOT on a domain controller.
2. You will see that this user has a certificate which you can see by pressing the view certificate button, In this case we can see that the certificate has expired.
3. I didn’t need to renew this certificate, so I simply removed it.
Then rebuild the Offline address Book
1. Launch the Exchange Management Console > Organization Configuration > Offline address book Tab > Right click “Default Offline address Book” > Update.
2. Select “Yes” when prompted.
3. Wait a few minutes the re-check the server application log, to make sure it now completes without error.
Related Articles, References, Credits, or External Links
Seen when an Exchange server attempts to build the Offline Address book but encounters an error.
Source: MSExchangeSA
Event ID: 9323
Task Category: (13)
Level: Warning
Keywords: Classic
Description:
Entry '{Username}' has invalid or expired e-mail certificates. These certificates will not be included in the offline address list for 'Global Address List'.
Solution
1. Go to a domain controller, Launch “Active Directory Users and Computers”, Select View and enable “Advanced Features”. Locate the username reported in the error (In this example it’s the administrator), On the properties for that user locate the “Published Certificates” tab.
If you can’t see the published certificates tab you are probably on the Exchange Server and NOT on a domain controller.
2. You will see that this user has a certificate which you can see by pressing the view certificate button, In this case we can see that the certificate has expired.
3. I didn’t need to renew this certificate, so I simply removed it.
Then rebuild the Offline address Book
1. Launch the Exchange Management Console > Organization Configuration > Offline address book Tab > Right click “Default Offline address Book” > Update.
2. Select “Yes” when prompted.
3. Wait a few minutes the re-check the server application log, to make sure it now completes without error.
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You need to copy a Global Address List address, or all the GAL to your Outlook contacts folder.
Solution
Copy Global Address List to Outlook Contacts
1. Open Outlook.
2. Tools > Address Book.
3. Ensure “Global Address List” is selected.
4. Select the contacts you require (Note CTRL+A will NOT work, to select ALL highlight the first one, scroll to the last one and hold down CTRL and select it).
5. With the contact Selected Click File > Add to Contacts.
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If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic!
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! check it later.
However most of us work in the real world and you have a user who needs to use this mailbox yesterday!
1. Before you do anything send the user you created a ‘Test Email’ from your own account. If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well). Then check the mailbox Exists (See Check for existence of mailbox sections below).
Check for the Existence of the mailbox (Exchange 2000 /2003)
1. Click Start > All Programs > Microsoft Exchange > System Manager.
2. Expand the Exchange Organisation > Administrative groups > Administrative group name (First Administrative group is the default).
Note: If you cannot see Administrative Groups right click the Very top object > Properties > Tick Display Administrative Groups.
3. Expand Servers > Server-name > Storage Group (First Storage group will be the default) > Mailbox Store > Mailboxes.
4. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store!).
Check for the Existence of a mailbox (Exchange 2007/2010)
Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway!
1. On the Exchange Server, Start > All Programs > Microsoft Exchange Server 2007 > Exchange Management Console.
2. Expand recipient Configuration > Mailbox.
3. The Mailbox should be listed in the centre window.
Check for the Existence of a mailbox (Exchange 2013/2016)
Connect to the Exchange admin center > recipients > mailboxes > locate your user.
Mailbox is there but the user is not listed on the Global Address List
1. Make sure the user is not “Hidden from the Global Address List”
Exchange 2000/2003
On the Exchange Server > Click Start > run > dsa.msc {enter} >Locate the user in question > Right Click the user > Properties > Exchange Advanced Tab > Ensure “Hide from Exchange Address Lists” is NOT ticked.
Exchange 2007/2010
On the Exchange Server > Start > All Programs > Microsoft Exchange Server 2007 > Exchange Management Console Expand recipient Configuration > Mailbox > Locate the Mailbox for the user in question > Right Click the Mailbox > Properties > General Tab > Ensure “Hide From Exchange Address Lists” is NOT ticked.
Exchange 2013/2016
Connect to the Exchange admin center > recipients > mailboxes > locate your user > Edit > Ensure “Hide From Exchange Address Lists” is NOT ticked.
Make sure the user is on the Global Address List on the server.
The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does).
Exchange 2000/2003
Click Start > All Programs > Microsoft Exchange > System Manager > Expand Recipients >All Global Address Lists > Right Click Default Global Address List > Properties > General Tab > Preview > Check the user is on this list.
Exchange 2007/2010
On the Exchange Server > Start > All Programs > Microsoft Exchange Server > Exchange Management Console > Select Organisation Configuration > Mailbox > Address Lists Tab > Locate the all users Object > Double Click it > Select Preview > Check the user is on this list > OK > Cancel.
Exchange 2013/2016
Connect to the Exchange admin center > organization > address lists > Default Global Address List > Edit > Preview recipients in the global address list includes… > Locate the user.
The User/Mailbox IS listed on the Server But NOT in Outlook.
Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*. If you are using Outlook you may be in “Cached Mode”, and you are looking at a copy called the “Offline address book” This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at 04:00 (by default). In addition to this there a a few methods by which your Outlook clients get the offline address book.
*Note: Unless you are NOT in cached mode.
Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server. So there are three factors stopping you seeing that new user on the GAL (I personally advise you simply wait, however if that’s not an option, read on).
*Exchange Supported versions of Outlook
Support for Outlook 2000 was dropped with Exchange 2007, Exchange 2010 only supports Outlook 2003 (post SP2). Exchange 2013 only supports Outlook 2007 (post SP3 and cumulative update), and Outlook 2010 must be at SP1 with cumulative update.
a. Firstly force update the Offline Address Book.
b. Force your Outlook Client to Download the Offline Address book.
c. Check that the OAB is getting distributed from the Exchange/CAS server.
Update the Offline Address Book from the Global address List
Exchange 2000 / 2003
Click Start > All Programs > Microsoft Exchange > System Manager > Expand Recipients > Offline Address Lists > Right Click the “Default Offline Address Book” > Rebuild > HEED THE WARNING > OK > Right Click it again > Properties, You will see the time it updates (by default) you can change that here..
Exchange 2007 / 2010
1. On the Exchange Server > Start > All Programs > Microsoft Exchange Server 2007 > Exchange Management Console > Select Organisation Configuration > Mailbox > Offline address book tab > Right Click the Default Offline Address Book > Update > HEED THE WARNING > OK > Right Click Again > Properties > You can change the Schedule at which it updates.
Exchange 2013/2016
You can also force the OAB update with the following PowerShell command;
Click Start > All Programs > Microsoft Exchange > System Manager > Expand the Exchange Organisation > Administrative groups > Administrative group name (First Administrative group is the default) > Expand Servers > Server-name > Storage Group (First Storage group will be the default) > Public Folder Database > Ensure it is mounted.
Then expand Folders > Public Folders > OFFLINE ADDRESS BOOK > Make sure it’s displayed as per the image below.
Exchange 2007 / 2010
On the Exchange Server > Start > All Programs > Microsoft Exchange Server > Exchange Management Console > Select Organisation Configuration > Mailbox > Offline address book tab > Right Click the Default Offline Address Book > Properties > Distribution.
Note: Make sure the Generation Server is set to a server that exists, and it’s online.
In the diagram below you can see this server is performing public folder AND web based distribution, this is probably because you ticked this box when you installed the product.
For public folder distribution ensure the public folder database is mounted, and at least one server holds a replica. Also in the properties of the mailbox database, your users are using, make sure it points to the correct public folder database.
For web-based distribution make sure the site is up.
Exchange 2013/2016
Exchange 2013/2016 will only be distributing the OAB via web-distribution. make sure the default website is up.
Force Outlook to Download the New Offline Address Book
For all versions of Outlook (since 2003) you have two choices, either take Outlook out of cached mode* (so it queries the ‘live’ global address list). Or force Outlook to download the latest version of the offline address book.
*Note: Disabling cached mode is not really a fix!
Outlook 2003 Download The Offline Address Book
Tools > SendReceive > Download Address Book > OK.
Outlook 2003 Turn off Cached Mode
Tools > E-mail Accounts > View or change existing email accounts > Next > Select the account > Change > un-tick “Use Cached Exchange Mode” > Next.
Out of the box Evolution can only connect to Exchange 2000 and Exchange 2003, this is because it uses OWA to connect, when Exchange 2007 was released, the way OWA was presented changed a great deal. So if you try and connect to a newer version of Exchange it will error. (Before you email in, I know in 2010, its now called Web App not OWA).
But there’s nothing to stop you connecting to Exchange 2007 and Exchange 2010 via MAPI, you just have to add a few packages first.
I originally wrote this a while back for version 10, but I’ve updated it for version 11.10. I’ve left the earlier version 10 notes below.
Solution
Ubuntu Version 11.10
1. If Evolution is not already installed, Launch the Ubuntu Software Manager and search for Evolution > Install.
2. You will need to enter your password.
3. After a few minutes it should get a green tick to say its been installed.
4. In addition you need to locate and install the “Evolution support for the groupware suite”.
7. You can restore form a backup, but I’ve not got one > Continue.
8. Type in your name and email address > Continue.
9. Now change the server to “Exchange MAPI” > Give it the name/IP of your Exchange server and your domain details > Authenticate > Enter your domain password > And it should say successful > Continue.
10. Set your email account requirements > Continue.
11. Give the account a name, by default it will be your email address, but you can change it > Continue.
12. Apply.
13. Before Evolution launches it will ask for your domain password (Mine never changes so I’m ticking the remember password option, you might NOT want to do this) > And I’m setting Evolution as the default email client.
14. An there is my inbox.
15. And it will pull down the GAL from Exchange, as well as your personal contacts.
16. After a short while it will also sync and display your Exchange calendar.
In this example I’m using Ubuntu version 10
1. First you need to add in the “evolution-mapi” package > System > Administration > Synaptic Package Manager. (You may need to provide a password to proceed).
2. Locate the “evolution-mapi” package.
3. Mark it for installation.
4. You may have to agree to install some dependant packages > do so.
5. Ensure that evolution-mapi is now ticked and click “Apply”.
6. The packages will download and install.
7. Now you can launch Evolution > It should run the “Setup Assistant” > Forward. (Note: If you’re adding an additional account simply open Evolution > Edit > Preferences > Mail accounts > Add).
8. We are not restoring > Forward.
9. Type in your name and email address, this is going to be or default account so leave the default option ticked > Forward.
10. Change the server type to “Exchange MAPI” > Enter the server name/IP address, your domain user name, and the name of the domain > Authenticate.
11. Enter the correct password for your domain account, tick the option to remember the password (Note: if you domain password changes often you might not want to do that) > OK.
12. All being well, you should see a successful result > OK > Forward.
13. Set the options as you require, these would be my personal preference > Forward.
14. Give the mail account a sensible name > Forward.
15. After a couple of minutes there’s your mailbox.
16. And Your Exchange 2010 Calendar sync’d.
17. And your contacts and address lists. (Note: The Exchange Global Address List, can take a couple of restarts before it starts to sync properly).
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