KB ID 0000019
You need to copy a Global Address List address, or all the GAL to your Outlook contacts folder.
Copy Global Address List to Outlook Contacts
1. Open Outlook.
2. Tools > Address Book.
3. Ensure “Global Address List” is selected.
4. Select the contacts you require (Note CTRL+A will NOT work, to select ALL highlight the first one, scroll to the last one and hold down CTRL and select it).
5. With the contact Selected Click File > Add to Contacts.
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