Tag Archives: email

I’m Going on Holiday, What do I need to Disable on my iPhone?

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KB ID 0000622 

Problem

Here in Europe the big mobile Telco’s are being forced to keep roaming prices down. But going abroad with all your data services turned on can mean you might come back to a big bill.

Solution

1. On most peoples phones “Data Roaming” is already disabled (Mines always off).Data Roaming is designed to let you use another provider’s phone network if your carrier signal is too weak. On some sites it says you cant use your phone abroad if you have this disabled I DISAGREE, I’ve got it disabled and I use my phone every time I’m out of the country?

Settings > General > Network > Data Roaming.

2. If you see ActiveSync and/or have mail pushed to your phone, you might want to also disable “Mobile Data” to stop that happening while your away.

Settings > General > Network > Mobile Data.

3. That’s Data stopped but your phone will still function as a phone. WARNING you may still be charged “call forwarding” if your phone rings and you let it go to answer phone while you are away. I don’t mind that, because I prefer to keep my phone on. If you want to disable the phone and text features as well, e.g. You Just want to use the Camera, iPod, and Alarm capabilities. Then just put the phone in Airplane mode, (which isn’t a word Apple! The word is Aeroplane!)

Settings > Airplane Mode.

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Certificate Services Error – ‘The Email name is unavailable and cannot be added to the Subject or Subject Alternate name’

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KB ID 0001029

Problem

Server: Windows Server 2012 R2
Client: Windows 8 Enterprise

I was setting auto-enrollment this morning, and the computer certificates were getting issued but not the user ones. The policies were correct, the registry keys on the clients were correct, even RSOP told me the users ‘should’ be getting certificates.

However nothing was working so I decided to ‘manually enroll’ and this happened;

The Email name is unavailable and cannot be added to the Subject or Subject Alternate name. Denied by Policy Module the request ID is {number}

As I could see it was denied, I went and looked in failed requests, sure enough, here was where my auto enrollment had been failing.

Event ID Logs

A look in the event log on the Certificate Server also gave me this.

Log Name: Application
Source: Microsoft-Windows-CertificateServicesClient-CertEnroll
Date: 03/02/2015 13:31:07
Event ID: 13
Task Category: None
Level: Error
Keywords: Classic
User: PETENETLIVEpetelong
Computer: PNLWin800v.petenetlive.com
Description:
Certificate enrollment for PETENETLIVEpetelong failed to enroll for a PNL-User
 certificate with request ID 23 from PNLPKI00v.petenetlive.competenetlive-CA 
(The EMail name is unavailable and cannot be added to the Subject or Subject 
Alternate name. 0x80094812 (-2146875374)).


Log Name: Application
Source: Microsoft-Windows-CertificateServicesClient-AutoEnrollment
Date: 03/02/2015 13:28:52
Event ID: 6
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PNLWin800v.petenetlive.com
Description:
Automatic certificate enrollment for PETENETLIVEpetelong failed (0x80094812) 
The EMail name is unavailable and cannot be added to the Subject or Subject 
Alternate name.

Solution

The certificate template I was using needed the following option removing (WARNING: Don’t do this if you are going to use these certs to sign emails – I was not). I also removed the include E-mail name option below.

Or (as a quick fix -I was on my test network with one user) I simply gave that user an entry in their Email field in Active Directory.

Another Option: Give all users an email address using PowerShell, see the following article;

PowerShell – Update All Domain Users With Email Address From UPN

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Import Microsoft Outlook Contacts into Google+

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KB ID 0000482

Problem

Importing and adding friends into your “Circles” is easy if you use Gmail, however if your contacts are in Microsoft Outlook then they wont get picked up automatically.

Solution

Export Outlook 2010 Contacts

1. Launch Microsoft Outlook > File > Open > Import.

Export Outlook 2007/2003/2000 Contacts

1. Launch Microsoft Outlook > File > Import and Export.

Exporting

2. Export to a File > Next.

3. Select “Comma Separated Values (Windows)” > Next.

4. Select your contacts > Next.

5. Select a location to save your exported contacts (I just put them on my desktop) > Next.

6. Finish.

7. Log into Google Plus > launch the “Find Link” > Select “Find and Invite” > Upload address book.

8. Browse to the file you exported from Outlook.

9. And all your contacts will become available.

 

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KMS Activation – Error: 0xC004C008

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KB ID 0000637 

Problem

KMS had been running fine for months, when we started seeing the following errors.

When attempting to activate via slmgr

Error: 0xC004C008 The activation server determined that the specified product key could not be used.

When attempting to activate via Computer Properties.

Code: 0xC004C008

Description: The activation server determined that the specified product key could not be used.

Solution

You need to make a request to Microsoft to have your Windows activations either reset, or raised.

Send and email to kmsadd@microsoft.com

Give them the following information.

  1. Company name.
  2. Agreement number.
  3. Type of Licence program e.g. Open Value Subscription etc.
  4. Name
  5. Phone number.
  6. Email.
  7. Number of product activations required.
  8. Required date.
  9. Product Key: This will be the KMS key in use on your KMS Server.

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Mail Error “Corrupt Content Alert”

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KB ID 0000370 

Problem

Seen when receiving mail though an Exchange server running McAfee Groupshield version 7

 

Solution

1. On the server in question launch the Groupshield Management console > Select On-Access > Master Policy.

2. Select “Corrupt Content”.

3. Edit.

4. Change the drop down to “Allow Through” > Save.

5. Finally make sure you click “Apply”.

Note: I’ve seen posts that suggest you may also need to apply McAfee hotfix 447121 for this to work, I did NOT have to do this on the following version…

though at the time of writing version 7.0.1 has already been released, so I’d suggest simply rolling up to that.

 

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Outlook Error 0x800CCC0F – Using POP3 To Exchange – Behind a Cisco CSC (Trend InterScan) Module

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KB ID 0000642 

Problem

I upgraded a clients firewall and CSC software a couple of weeks ago, and ever since “some” users saw the following errors,

Error 0x800CCC0F

Task ‘{email address} – Sending’ reports error (0x800CCC0F): #The connection to the server was interrupted. If the problem continues, contact your server administrator or Internet service provider (ISP).’

Eventually it would time out altogether with the following error,

Error 0x800CCC0B

Task ‘{email address} – Sending’ reported error (0x800CCC0B): ‘Unknown Error 0x800CCC0B’

Solution

All I could discern from Googling the error, was that the AV (In this case the Trend Micro InterScan for Cisco CSC SSM), in the Cisco CSC Module) was probably the culprit.

I tried stopping the POP3 Service on the CSC that did NOT fix the error.

I confirmed that the CSC module was the root cause of the problem, by disabling the entire module with the following command on the Cisco ASA firewall;

[box]hw-module module 1 shutdown[/box]

Warning: If you do this, your CSC settings must be set to “csc fail-open” or web and email traffic will stop! Once you have confirmed this IS the problem you can re-enable the module with the following command.

[box]hw-module module 1 reset[/box]

I tried from my office and it worked fine, I could not replicate the error, I tried from various servers and Citrix box’s from other clients who kindly let me test from their network. Still I could not replicate the error! I went home and that was the first time I could see the same error their users were seeing. Sadly this led me on a wild goose chase, (I use Outlook 2007 at home and Outlook 2010 everywhere else so I (wrongly) assumed that was the problem).

Breakthrough!

As I could now replicate the error, I could at least do some testing, I attempted a send/receive and looked at the CSC Logging.

Note: To view CSC Logging, connect to the ASDM > Monitoring > Logging > Trend Micro Content Security > Continue > Enter the password > OK > View.

Every time it failed, I saw my public IP being logged with a RejectWithErrorCide-550 and RBL-Fail,QIL-NA. At last something I could work with.

This error indicates a problem with the Email Reputation system, I logged into the CSC web management console > and located this.

Then I disabled the ‘SMTP Anti-spam (Email Reputation)’, and everything started to work.

Conclusion

I understand the need for this system, but the nature of POP3 email clients, dictates they can connect in from anywhere, usually from a home ISP account on a DHCP address. I know from experience that major ISP’s IP ranges get put in RBL block lists (I checked by popping my IP in here, and sure enough it was blocked).

If you are going to use POP3 then you need to leave this system disabled, but to be honest, if you have Exchange, simply swap over to Outlook Anywhere and stop using POP3.

Related Articles, References, Credits, or External Links

Special thanks to Jenny Ames for her patience while I fought with this over a number of days.

Apple Device Stopped Sending Email – “Cannot Send Mail – A copy has been placed in your Outbox. The Recipient {name} was rejected by the server.”

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KB ID 0000654 

Problem

Yesterday I got a text message from my wife to say she could not sent me an email. When she tried this happened:

At first I thought it was just me, until I asked her to try sending an email to someone else, then she got the same result. Trying over 3G, and on the wireless at home, the results were the same.

It had been working fine, but had then suddenly stopped working. My own iPhone was happily talking to the same mail server so I was stumped for a while.

Solution

1. Even though it’s my email server, its hosted for me, so I could not guarantee nothing had changed at the other end. She could receive email but not send email.

Note: Most internet email services receive email using POP3 (which uses TCP port 110) and they send email using SMTP (which uses TCP port 25), so the symptoms of the problem (she cant send) are pointing to SMTP/TCP Port 25 not working or being blocked.

2. On your device open Settings > Mail, Contacts, Calendars > Select the email account that has the problem > In the outgoing mail server section select the mail server.

3. Select the mail server again.

4. Make sure authentication is set to password, if not change it, also make sure the server port is set to 25 > Done.

Note: If you could send but not receive then you would do the same, but this time on the Incoming server, but the port number would be 110, (unless you are using SSL then it will be 995).

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