Outlook (for macOS) Notifications Stopped Working

KB ID 0001684

Problem

Like most of us I spend my working day based around Outlook calendar meetings and entries, I’ve even got birthdays and anniversaries in there. So recently when the notification pop-ups stopped working, it was a potential problem. Occasionally I could hear the notification ‘sound’, but I had to open outlook and change to the notification window to see them. When you are as absent minded as me, that’s a recipe for disaster.

I don’t know if it was a macOS update or a Microsoft Office update that had broken it, (or if I’d done something stupid myself!).

Solution

I tried a few solutions but this is the only one that worked. Click the ‘Apple Icon’ (top left) > System Preferences > Notifications > Scroll down and select Outlook > On your keyboard press the ‘Delete/Backspace’ key, to remove Outlook > Close system preferences.

If Outlook is open close it > Open Outlook > At the notification prompt > Click ‘Allow’.

The problem ceased.

Related Articles, References, Credits, or External Links

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Outlook – Change Calendar Temperature from Fahrenheit to Celsius

KB ID 0000782 

Problem

Providing you have your location setup, Outlook 2013 will give you a three day temperature forecast. However by default that will be in Fahrenheit, if you would prefer this in Celsius then do the following.

Solution

1. From within Outlook > File > Options.

2. Calendar > Scroll Down > Change to Celsius> > OK.

3. Now it should display properly.

Related Articles, References, Credits, or External Links

NA

Outlook Web App 2013 – Offline Mode

 

KB ID 0000727 

Problem

A great new feature of OWA 2013 is the ability to run in ‘Offline mode’. This runs in the same manner as Microsoft Outlook’s ‘Cached Mode’ which has been built into full Outlook since version 2003.

There are a few caveats before you can get it to work;

Requirements for OWA Offline Mode

1. A compatible browser (Internet Explorer 10, Chrome 18, or Safari 5.1). source
2. You have to be connecting to OWA being hosted on an Exchange 2013 CAS server.
3. Your mailbox needs to be hosted on an Exchange 2013 Mailbox server.

Capabilities of OWA Offline Mode

1. While you are in offline mode, you can open OWA, read and reply to emails, send new emails, respond to meeting requests, view your calendar, view and edit your contacts.

Note: Obviously all sent and updated data will not be sent to recipients, or changes reflected in Exchange until you are no longer in offline mode.

2. The system will only cache data for the past month and calendar entries for the next twelve months.

3. Contact information for recently used recipients will also be cached.

Disadvantages of OWA Offline Mode

1. A prolonged period in cached mode can cause scheduled events in your calendar to stop working. (Its only designed for users to be sporadically disconnected).

2. You cannot access Archived folders.

3. With the exception of the Inbox, Sent Items, Calendar, and Drafts items folder, only folders you have accessed will be cached.

Solution

1. Whilst online and connected to OWA > Settings > Use mail offline.

2. For security reasons you will be asked if you are on a public computer > Prompted to add the URL to favorites (or bookmarks depending on the browser).

Note: DO NOT use this feature on a shared or public computer, the cache is accessible from other user accounts on the machine.

3. In this example I’m using IE10 > Just for ease I’m enabling the Favorites bar to see the shortcut.

4. Depending on the size of the mailbox and speed of connection, it may take a while to syncronise. Whilst offline OWA will display the time it last connected to Exchange, and while you are working offline if you send any mail it will keep a track of pending options for next time you are online.

Internet Explorer 10 Caches and Databases

The whole system works because the supported browsers have the ability to cache information locally, to see where that’s being set in IE10, Internet Options > General > Browsing Data > Settings > Caches and Databases.

Related Articles, References, Credits, or External Links

NA

Connecting Evolution Mail Client to Exchange 2010 (and Exchange 2007)

KB ID 0000378

Problem

Out of the box Evolution can only connect to Exchange 2000 and Exchange 2003, this is because it uses OWA to connect, when Exchange 2007 was released, the way OWA was presented changed a great deal. So if you try and connect to a newer version of Exchange it will error. (Before you email in, I know in 2010, its now called Web App not OWA).

But there’s nothing to stop you connecting to Exchange 2007 and Exchange 2010 via MAPI, you just have to add a few packages first.

I originally wrote this a while back for version 10, but I’ve updated it for version 11.10. I’ve left the earlier version 10 notes below.

Solution

Ubuntu Version 11.10

1. If Evolution is not already installed, Launch the Ubuntu Software Manager and search for Evolution > Install.

2. You will need to enter your password.

3. After a few minutes it should get a green tick to say its been installed.

4. In addition you need to locate and install the “Evolution support for the groupware suite”.

5. When complete launch Evolution.

6. At the welcome screen it asks you to click forward, (That’s what the button used to say). But it’s now “Continue”.

7. You can restore form a backup, but I’ve not got one > Continue.

8. Type in your name and email address > Continue.

9. Now change the server to “Exchange MAPI” > Give it the name/IP of your Exchange server and your domain details > Authenticate > Enter your domain password > And it should say successful > Continue.

10. Set your email account requirements > Continue.

11. Give the account a name, by default it will be your email address, but you can change it > Continue.

12. Apply.

13. Before Evolution launches it will ask for your domain password (Mine never changes so I’m ticking the remember password option, you might NOT want to do this) > And I’m setting Evolution as the default email client.

14. An there is my inbox.

15. And it will pull down the GAL from Exchange, as well as your personal contacts.

16. After a short while it will also sync and display your Exchange calendar.

In this example I’m using Ubuntu version 10

1. First you need to add in the “evolution-mapi” package > System > Administration > Synaptic Package Manager. (You may need to provide a password to proceed).

2. Locate the “evolution-mapi” package.

3. Mark it for installation.

4. You may have to agree to install some dependant packages > do so.

5. Ensure that evolution-mapi is now ticked and click “Apply”.

6. The packages will download and install.

7. Now you can launch Evolution > It should run the “Setup Assistant” > Forward. (Note: If you’re adding an additional account simply open Evolution > Edit > Preferences > Mail accounts > Add).

8. We are not restoring > Forward.

9. Type in your name and email address, this is going to be or default account so leave the default option ticked > Forward.

10. Change the server type to “Exchange MAPI” > Enter the server name/IP address, your domain user name, and the name of the domain > Authenticate.

Note: If it fails at this point, it may say “Authentication failed. MapiLogonProvider:MAPI_E_LOGON_FAILED

11. Enter the correct password for your domain account, tick the option to remember the password (Note: if you domain password changes often you might not want to do that) > OK.

12. All being well, you should see a successful result > OK > Forward.

13. Set the options as you require, these would be my personal preference > Forward.

14. Give the mail account a sensible name > Forward.

15. After a couple of minutes there’s your mailbox.

16. And Your Exchange 2010 Calendar sync’d.

17. And your contacts and address lists. (Note: The Exchange Global Address List, can take a couple of restarts before it starts to sync properly).

 

Related Articles, References, Credits, or External Links

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