Category Archives: Backup Exec

Posts, tutorials, and solutions covering the Symantec Backup software platform

Backup Exec error: (0xE0008520): Device could not be snapped because it contains an active cache file

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KB ID 0000265 

Problem

You are trying to perform a snapshot using Backup Exec Open File Option and there is already a snapshot file there.

Error:
V-79-57344-34110 – AOFO: Initialization failure on: “C:”. Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
Snapshot provider error (0xE0008520): Device could not be snapped because it contains an active cache file.
Check the Windows Event Viewer for details.

 

Solution

1. Firstly and most importantly make sure there is no backup running at the moment.

2. Go the the server that you were backing up (i.e. if its a remote server, go and logon to that one NOT the media server).

3. Navigate to C:Backup Exec AOFO Store, Delete any files you find there, (Note: Its possible your OFO store may be in a different location, if so look for files called _BEVspCacheFile_0.*)

4. When you have located the file(s) delete them.

5. If it will not let you delete the files because they are in use you can “unlock” them with Unlocker.

 

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Backup Exec Error – Exchange Backup “The VSS Writer failed 0x800423f3”

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KB ID 0000307 

Problem

Backup Exec Exchange Backup fails with the following error,

Final error: 0xe000fed1 – A failure occurred querying the Writer status. Final error category: Resource ErrorsWriter Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during freeze

 

Solution

The Microsoft VSS writer that Backup Exec is using is in a failed state.

1. Drop to command line > Start > run > cmd.

2. Issue the following command,

[box]vssadmin list writers[/box]

3. Look for the Exchange writer – and see what state its in.

4. As you can see this one has failed – Reboot the server, 99% of the time that wil fix the error, if not see here.

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Backup Exec – Error “0xe0009585 – Unable to open a disk of the virtual machine”

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KB ID 0000349 

Problem

Seen while using Backup Exec 2010 R2, while attempting to backup an Exchange 2010 server (on Windows server 2008 R2) in a VMware virtualised environment (using the VMware Backup Exec Agent).

Click for Larger Image

Errors Read

Job Completion Status

Completed status: Failed
Final error: 0xe0009585 – Unable to open a disk of the virtual machine.
Final error category: Resource Errors

Errors

Backup- VMVCB::”Virtual infrastructure”
V-79-57344-38277 – Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error: You do not have access rights to this file
V-79-57344-38277 – Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error: You do not have access rights to this file

Solution

This involves two reboots of the target machine start planning downtime, or warning your users.

1. Go to the Virtual Machine that you are trying to backup (in my case the Exchange server)

2. Start > run > appwiz.cpl > Locate and uninstall the VMware tools > when prompted to > reboot.

3. Reinstall the VMware tools but this time choose “CUSTOM INSTALL” > Locate the “Volume shadow Copy Service”.

4. Change the drop down so that this option will not be installed > complete the VMware tools installation and reboot when prompted.

 

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Backup Exec Job Fails With an E000FE30 Error

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KB ID 0000382 

Problem

A common error on Backup Exec version 12, essentially the media server is losing communication to the Backup Exec remote agent Note: Even if you only have one server it will still be running a remote agent!


Errors:
Final error: 0xe000fe30 – A communication failure has occurred
Final error category: Server Errors

V-79-57344-65072 – The Exchange Store service is not responding. Backup set canceled.

V-79-57344-3844 – The media server was unable to connect to the Remote Agent on machine {server name}

Remote Agent not detected on {server name}

Note: You may also see error E0000F04

Solution

1. Firstly make sure the Backup Exec Remote Agent service is running under the local system account. Start > run > services.msc.

2. Now locate your Backup Exec Install Media, locate the Remote agent for Windows folder (usually in winntinstall). The one you pick depends on weather your running 32 bit or 64 bit software. Open the appropriate folder.

3. On a x32 bit server run double click the following two files, setupaa.cmd and setupaofo.cmd (noting will happen other than a command window will flash up).

3. On a x64 bit server run double click the following two files, setupaax64.cmd and setupaofox64.cmd (noting will happen other than a command window will flash up).

4. Finally on launch Backup Exec and click Tools > Live Update > follow the instructions, Note: you may be asked for a reboot when its finished.

 

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Backup Exec Error – ” The backup-to-disk folder that was specified for this job must be on a local NTFS volume”

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KB ID 0000574 

Problem

I got this when backing up to an HP RDX removable disk backup system. The drive WAS formatted as NTFS, but the job failed with the following error;

Error:

V-79-57344-4608 – 0xe0001200 – This operation requires a backup-to-disk folder on a local NTFS volume on the media server. Check the job log for details

V-79-57344-4608 – The backup-to-disk folder that was specified for this job must be on a local NTFS volume. Create a new backup-to-disk folder on a local NTFS volume or modify the current folder, and then submit the job again.

Note: Seen on Backup Exec 10.x and 11.x

Solution

In my case the problem was because I was backing up Exchange (2003 on an SBS 2003 server) and it had the GRT option enabled. (Though in these older versions of Backup Exec they didn’t call it GRT).

With Removable Backup to disk Folders you cannot use GRT. Sorry either use a tape or a normal backup to disk folder. And that’s for Exchange, Active Directory and Sharepoint.

1. From within Backup Exec > Tools > Options > Microsoft Exchange > Remove the tick from “Enable the restore of individual mail messages and folders from Information Store backups” > OK.

2. That’s fine for all NEW jobs but if you already have your backup job create you need to edit it. Navigate to Job Monitor > Right click the relevant job> Properties > Microsoft Exchange > Remove the tick from “Enable the restore of individual mail messages and folders from Information Store backups” > Submit > OK.

 

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Symantec Backup Exec 2012 – Restore Option ‘Greyed Out’

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KB ID 0000721 

Problem

Seen when trying to carry out a restore in Bexec 2012, when you select the server you wish to restore, (on the Backup and restore tab), both the restore icon, and restore on the right click menu, are greyed out and cannot be selected.

Solution

1. Double click the server in question to open its properties. Select the job history tab and locate either the last good backup, or the backup you wish to restore from. Double click that job to open the job log. Expand the ‘Device and Media Information’ Tab, and locate the tapes/media that this job used. In this case its a tape called 000188L3.

2. In this example I’m using an autoloader and the tape is still in the carousel. If you have a single tape drive insert the tape/media in question. locate the media, right click it and select catalog.

3. To see it’s progress, you can select the jobs tab.

4. When the job is complete, you should now be able to select the restore option.

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