Event ID 9690
KB ID 0000303 Problem Event ID 9690 ‘{storage group name}Mailbox Store (Server name)’: The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is {x} GB. This database size has exceeded the size limit of {x} GB. Seen on Exchange 2003 (Including SBS 2003), Note you need to install Exchange 2003 Service Pack 2 before you can...
Exchange 2003 – ActiveSync Stops working after IP change
KB ID 0000345 Problem My colleague swapped over one of our clients to a new IP range last week, all went well except ActiveSync stopped working on the clients phones, it took a while for the penny to drop. But this problem was caused by the “fix” for the “Active Sync Support Code:85010014” that’s outlined in MS KB817379. You need to grant access to the servers new IP address. Solution 1. Lets make sure...
Exchange 2003 – NDR ‘This message is too large to send.’
KB ID 0000620 Problem An NDR is received by someone trying to send you an email that is too big, this is an example of what they get sent back to them. Delivery has failed to these recipients or groups: Recipients Email Address This message is too large to send. To be able to send it, make the message smaller, for example, by removing attachments. Diagnostic information for administrators: Generating server: receiving server name...
Exchange – 4.5.1. 4.4.0 Primary Target 4.2.1 unable to connect to alternative host
KB ID 0000790 Problem My colleague Allen was doing an Exchange 2003 to 2010 migration today, and things were not going well, mail refused to flow from the Exchange 2003 server to the Exchange 2010 server (it flowed from 2010 to 2003 without error). During migrations that’s not unusual, and removing and recreating the routing groups usually fixes it, but he had done that. Mail was sat on the Exchange 2003 Server outbound queues on the...
Exchange 2003 – Defragmenting Your Database with Eseutil
KB ID 0000814 Problem I don’t have many clients left that still have Exchange 2003, so this will probably be the last time I have to do this (famous last words). Exchange databases NEVER get smaller, if you delete information out of them, it simply creates white space, that Exchange will reuse, (so they will steadily grow in size). Before you carry out this procedure, get your users to clear down their mailbox’s. Also...
Mail Error “Corrupt Content Alert”
KB ID 0000370 Problem Seen when receiving mail though an Exchange server running McAfee Groupshield version 7 Solution 1. On the server in question launch the Groupshield Management console > Select On-Access > Master Policy. 2. Select “Corrupt Content”. 3. Edit. 4. Change the drop down to “Allow Through” > Save. 5. Finally make sure you click “Apply”. Note: I’ve seen posts...
Cisco ASA – Only Allow Mail Servers SMTP Outbound
KB ID 0000172 Problem It’s not unusual for nasty Virus’s and Malware once they have infected a machine, to set up outbound communications on the mail protocol SMTP (TCP Port 25), which can lead to your public address being blacklisted. So it’s considered good practice to stop all your clients getting mail access outbound through your firewall, while still allowing your mail server. Note: On Cisco firewall’s,...