KB ID 0001456
Problem
Processing {Server-Name} Error: Failed to connect to guest agent. Errors: ‘Cannot connect to the host’s administrative share. Host: [{Server-Name}]. Account: [{Account-Name}]. Win32 error:The user name or password is incorrect. Code: 1326 Cannot connect to the host’s administrative share. Host: [{IP-Address}]. Account: [{Account-Name}]. Win32 error:The user name or password is incorrect. Code: 1326 ‘
Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors: ‘Cannot connect to the host’s administrative share. Host: [{Server-Name}.amf.local]. Account: [{Account-Name}]. Win32 error:The user name or password is incorrect. Code: 1326 Cannot connect to the host’s administrative share. Host: [{IP-Address}]. Account: [{Account-Name}]. Win32 error:The user name or password is incorrect. Code: 1326 ‘
Error: Failed to connect to guest agent. Errors: ‘Cannot connect to the host’s administrative share. Host: [{Server-Name}.amf.local]. Account: [{Account-Name}]. Win32 error:The user name or password is incorrect. Code: 1326 Cannot connect to the host’s administrative share. Host: [{IP-Address}]. Account: [{Account-Name}]. Win32 error:The user name or password is incorrect. Code: 1326 ‘
Solution
Firstly, make sure the user that you are running the backup job as, has the correct rights! Also set it up as DOMAIN-NAME\Username. If you have selected application award processing, make sure that user has the appropriate rights (or an additional user is added for applications like SQL, Oracle etc.)
Go to the properties of the job, Guest Processing > Credentials.
Select the server producing the error > Set User > Standard Credentials > Select the appropriate user > OK > OK.
Then use the “Test Now” button, and ensure the authentication works correctly.
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