Tag Archives: zip file

Trend Micro (Worry-Free Business Security) Cannot Remove Agent

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KB ID 0000630 

Problem

While working on a badly Malware affected server the other day, I tried to resurrect the Trend Micro Security Agent. It refused to run, so I attempted to remove it. Then I could reinstall it cleanly. (I knew the password that it required for removal). However this it what happened when I tried;

Trend Micro Worry-Free Business Security Agent Setup
Unable to Uninstall

An error has stopped the removal of the Trend Micro Worry-Free Business Security Agent. No changes have been made to this computer. Please contact Trend Micro for help.

Click the button below to close this window.

Solution

This procedure was carried out on Worry-Free Business Security Version 7.

1. Download and extract this zip file, (password novirus) to your desktop.

2. Run the SA_Uninstall_2360.exe file, it will create a folder on your desktop called SA_Uninstall.

3. Open that folder and run the ‘uninstall.bat’ file.

4. Press a key when prompted, then enter ‘Y’ to reboot.

5. Post reboot, I went back to Add/Remove programs, and it was still there! however now it let me uninstall it without error.

6. I now went to the server running the Worry-Free console, and pushed out a fresh agent to this machine, updated it, and did a full manual scan.

Related Articles, References, Credits, or External Links

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Installing the BackTrack Linux VMware Virtual Machine

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KB ID 0000631

Problem

I’m fortunate enough that VMware gave me a free copy of VMware Workstation, but there’s nothing to stop you carrying out this procedure with the FREE VMware player.

BackTrack Linux is an operating system that is primarily used for security auditing, and penetration testing. I’m going to be playing with it a bit in the coming weeks, so I thought I’d at least document how to get it running.

Note: There is a bootable CD version available, if you would prefer to use that instead.

Solution

1. Head over to BackTrack and download your virtual machine files.

2. Once downloaded, extract the files to a folder on your computer.

3. Make sure the files have extracted.

4. From within VMware Workstation, File > Open.

5. Navigate to the .vmx file that’s in the files you extracted earlier > Open.

6. After a few seconds you should be able to power on the virtual machine.

7. Always select “I moved it” UNLESS you are going to run more than one, then choose “I Copied it”.

8. The default username is root and the default password is toor. You will then need to execute a startx command to bring up the GUI interface.

9. Job done, enjoy!

Related Articles, References, Credits, or External Links

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