Tag Archives: service pack

Windows XP Service Pack 3 Hangs on “Performing cleanup”

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KB ID 0000364

Problem

Saw this a while ago, and just thought it was a “One Off”. Then on a visit to a client yesterday I saw it on both machines I was working on.

Solution

This might scare you, but you need to kill the update, don’t panic at this stage SP3 is already on.

Update 05/04/11: Before continuing please read the feedback below. Ive never personally seen any adverse effects from doing this and I’ve rolled out a few thousand service packs.

1. Right click your task bar and select “Task Manager”.

2. On the applications tab > Select the Software Update Installation Wizard > Click End Task > Accept any warnings etc.

3. Reboot the PC > SP3 installation will recover and finish, ignore any errors or warnings just let it boot up and you will be at SP3, at this point finish the good work by going to windows update and getting all the post SP3 updates.

Feedback from Patrick Wright (05/04/11)

I am sending you a message concerning your advice on the Windows XP SP3 install “hanging” at “Performing Cleanup…”.  The advice you give is to end the installation task at this point and reboot the computer.

The truth of the matter is that during the “Performing Cleanup…” step, there is indeed quite a bit of activity and updating going on.  I’ve had this step take as long as 6 hours on slower machines on our network but it finishes successfully.

For testing purposes, I tried your solution on three training machines that were still running SP2 and ran into numerous issues after rebooting with getting several programs to install that require a minimum of SP3–Adobe Standard/Professional 10 is only one example and will refuse to install on all three of the test machines that I tried your suggested fix on.  It appears that even though Windows shows in system properties to be upgraded to SP3, it is not completely finished if you stopped the install prematurely by ending that task. 

I strongly advise to consider changing your solution to simply wait out the “Performing Cleanup…” task until it finishes.  It can take a while.  I’ve found one way to help the process along is to set the process for the updater to “high priority” in task manager.  This resulted in drastically faster install times when the installer seemed to “hang” at that part of the install.

 

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Windows 7 – Cannot Install Service Pack 1Windows Server 2008 R2 – Cannot Install Service Pack 1

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KB ID 0000408 

Problem

It’s the same service pack for both products (in case you were wondering about the title).

Service Pack 1 has been out for a just over a week now, so we have had enough time to see any glitches and problems.

Solution

Errors:

If your update fails with error 8007f0f4 or FFFFFFFF this has been attributed to malware click here.

If your update fails with error 0x800f0a12

Press Start > Run > cmd {enter} > Run > the following two commands.

[box]diskpart auto mount enable[/box]

Then reboot (If the problem persists click here.)

If those are not applicable..

1. Make sure Windows Update is actually working on your PC, it may have not been updating for a while click here.

2. Make sure you are Virus/Malware free – if (as illustrated) you are running Microsoft Security Essentials ensure you are running the latest version, earlier versions have caused problems with SP1.

3. Make sure you do not have the pre-release version of Service Pack 1 installed. Click Start > right click Computer > properties, (or run winver.)

Look for “Service Pack 1” If it says version 531 or version 720 you will need to uninstall this first, If it says version 721 then Service Pack 1 is already installed. (source).

To uninstall the pre release version, click Start > appwiz.cpl {enter}

Click “View installed updates”

Locate Service Pack for Microsoft Windows (KB976932) and uninstall it.

Note: If the update is “grayed out” then the uninstall information for that update is not on the computer. If Service Pack 1 was installed when you got the computer you have no option but to wipe and reinstall Windows7. If you you performed a disk cleanup and ticked remove service pack backup files….

You will also need to wipe and reinstall Windows – sorry 🙁

4. You may also cure your install problems by running the system file checker. Click Start > type in cmd > Right click the cmd program and select “Run as Administrator” > when the command window opens run the following command.

[box]sfc /scannow[/box]

5. Run the System Update Readiness Tool, all being well it should look like nothing has happened when it’s been installed, it creates a log file (called CheckSUR) at the following location:

[box]C:WindowsLogsCBS[/box]

6. Finally retry installing Service Pack 1 > Start > Windows Update > Locate SP1 > tick for installation > OK.

Other Known Problems

Windows 7

You may need to install these two updates before you can see the Service Pack 1 update.

http://support.microsoft.com/kb/2454826 http://support.microsoft.com/kb/976902

Windows Server 2008 R2

If you have any of the following hotfixes installed, you need to update them.

http://support.microsoft.com/kb/983534 http://support.microsoft.com/kb/979350 http://support.microsoft.com/kb/2406705  

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Exchange Install Error ‘Setup cannot continue with the upgrade because the ‘beremote’

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KB ID 0000475 

Problem

Seen when attempting to install Service Pack 3 on Exchange 2007. On a server that’s also running Symantec Backup Exec.

Hub Transport Role Prerequisites
Error:
Setup cannot continue with the upgrade because the 'beremote' () process (ID: xxxx) 
has open files. Close the process and restart Setup.
Client Access Role Prerequisites
Error:
Setup cannot continue with the upgrade because the 'beremote' () process (ID: xxxx) 
has open files. Close the process and restart Setup.

Mailbox Role Prerequisites
Error:
Setup cannot continue with the upgrade because the 'beremote' () process (ID: xxxx) 
has open files. Close the process and restart Setup.

Solution

1. First make sure you are not currently running any backups with Backup Exec.

2. Click Start > In the Search/Run box type services.msc {enter} >The services console will open.

3. Locate the “Backup Exec Remote Agent for Windows” Service > Right Click and stop it. (Note: In the example above I’ve stopped all the Backup Exec Services, just to be on the safe side).

4. Now try again to install the service pack.

 

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Exchange 2003 Service Pack 2 Hangs at “Stopping IIS Admin Service”

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KB ID 0000235 

Problem

Had this, this morning (On SBS 2003) saw a few posts on technet and other forums but, the given advice of “Reboot it” was not the elegant suggestion I was looking for.

 

Solution

1. Annoyingly simple, Click Start > Run > cmd {enter}

2. Enter the following command iisreset /STOP {enter}

3. Service Pack 2 will burst back into life and complete successfully.

 

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