Tag Archives: out of Office

Error When Trying to Set Out of Office ‘Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later’

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KB ID 0000897 

Problem

When attempting to set my Out of Office automatic replies within Outlook, I was greeted with this.

Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.

If I logged into Outlook Web Access, (Options > Set Automatic Replies) I could set it up and it worked fine.

It’s never really bothered me, but my colleagues were complaining about it, and when they used Outlook on our Terminal Server they also got this.

MailTips could not be retrieved.

Solution

Before proceeding you need to make sure of TWO things.

1. You are logged in, or authenticated against your domain.

2. If you are accessing web pages via a proxy server, the name of the Exchange server should be added to the Proxy Exceptions list. (Note: If you have multiple entries, you separate them with a semi colon).

Assuming you have met the two requirements above, then do the following.

1. Open Outlook > In the task bar (in the system tray) > Hold down CTRL and Right Click the Outlook Icon > Select Test E-mail AutoConfiguration.

2. Enter your details > Use AutoDiscover > Test.

Note: Here I got the following error message;

Autoconfiguration was unable to determine your settings

This was because the client I was on, could not resolve autodiscover.my-domain-name.co.uk, once that was rectified I could get further.

3. In the first section Locate the URL that is being used for OOF, and make a note of it.

4. Open your web browser and make sure you can open that URL. (Note: It will redirect to Services.wsdl that is normal).

Note: If you are asked for logon credentials, you are NOT authenticated against the domain.

5. Repeat the same with the URL that is listed in the HTTP section of the test.

6. At this point mine started working. My problem was the lack of DNS resolution, if you find another fix drop me a line and Ill update this article (link at the bottom of the page).

Incorrect Permissions on the EWS Virtual Folder.

Just after I wrote this site follower Peter Dorner Emailed me to say,

Another common problem, is that the EWS virtual directory has misconfigured permissions in IIS.

So I checked permissions on some working systems, to see what they should be.

EWS Permissions Exchange 2007 on IIS 5

EWS Permissions Exchange 2007 on IIS 6 onwards

EWS Permissions Exchange 2010 on IIS 6 onwards

Note: As shown anonymous is enabled for the IUSR account.

EWS Permissions Exchange 2007 on IIS 6 onwards

EWS Permissions Exchange 2013 on IIS 7 onwards

Note: As shown anonymous is enabled for the IUSR account.

 

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Your Out of Office Settings cannot be displayed

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KB ID 0000197 Dtd 04/03/10

Problem

Seen on Outlook 2007 and Outlook 2010 talking to Exchange 2007 (Note this fixes Outlook 2007 but NOT 2010.) When opening the “Out Of Office Assistant.”

Your Out of Office Settings cannot be displayed, because the Server is currently unavailable. Try Again Later

Other Symtoms

1. You see hash marks in the Scheduling Assistant.

2. You see “Object reference not set to an instance of an object.” error when running the Poweshell cmdlet Test-OutlookWebServices.

3. The OOF Log shows “Response error code: 00000000” and “HTTP status code: 0”.

Solution

This is caused by a .NET error.

To Fix it install this HOTFIX (Afterwards neither Exchange or Outlook needs restarting.)

To Workaround.

Option 1

Use the out of office assistant with Outlook Web Access.

Option 2 (On a client by Client basis)

Note: This will only work if you have Schedule+ Free/Busy Public folders, you will only have this if you ticked “Yes” at the “Do you have computers running Outlook 2003..” option when Exchange was installed.

1. On the affected Outlook machine, Click Start >  Run >  regedit > {enter}

2 Navigate to, HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0OutlookOptionsCalendar

3. Right click in the right hand window > New DWORD

4. Call it UseLegacyFB set its value to 1

5.Exit Regedit.

You may also want to check this Article

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Exchange – Enable ‘Out Of Office’ For Another User

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KB ID 0000843

Problem

Got in the office to find a colleague was going to be on long term sick this morning, the boss asked, “Can we turn on his out of office?”. I could have simply changed the users password and logged into OWA and done it, but executing some PowerShell would be more elegant.

Note: You must be in one of the following groups to carry out this procedure, Organizational Management, Recipient Management, or Help Desk.

Solution

Powershell Syntax

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Set-MailboxAutoReplyConfiguration -Identity username -AutoReplyState Enabled/Disabled/Scheduled [-EndTime DateTime] [-ExternalAudience None/Known/All] [-ExternalMessage message] -InternalMessage message [-StartTime DateTime]

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Note: Remember the dates need to be in ‘American date format’ or the command will fail.

Example

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Set-MailboxAutoReplyConfiguration -Identity 'PeteL' -StartTime '08/12/2013 08:00' -AutoReplyState Enabled -EndTime '12/31/2013 23:59' -InternalMessage 'Pete is currently out of the office' -ExternalMessage 'Pete is currently out of the office, please contact the helpdesk for technical assistance' -ExternalAudience 'All'

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