Tag Archives: OAL Generator

Event ID 9327

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KB ID 0000480 

Problem

Seen when an Exchange server attempts to build the Offline Address book but encounters an error.

Source: MSExchangeSA
Event ID: 9327
Task Category: (13)
Level: Warning
Keywords: Classic
User: N/A
Description:
OALGen skipped some entries in the offline address list 'Global Address List'. To see which entries are affected, event logging for the OAL Generator must be set to at least medium.

This is just an instruction to enable logging so that you can see the REAL error.

Solution

Option 1 Enable Logging via the Exchange Management Shell

1. Launch the Exchange Management Shell and check the current logging level it will probably be set to “Lowest” Issue the following command:

[box]Get-EventLogLevel[/box]

Then scroll down to “MSExchangeSAOAL Generator” and check its status.

2. To turn the logging Level Right up issue the following command:

[box]Set-EventLogLevel -Identity “MSExchangeSAOAL Generator” –Level Expert[/box]

Option 2 Enable Logging via the Exchange Management Console

1. Launch the Exchange Management Console > Server Configuration > Right click the offending server > Manage Diagnostic Logging Properties > Expand MSExchangeSA > Select OAL Generation > Tick Expert > Configure > Finish.

Then rebuild the Offline address Book

1. Launch the Exchange Management Console > Organization Configuration > Offline address book Tab > Right click “Default Offline address Book” > Update.

2. Select “Yes” when prompted.

3. Wait a few minutes the re-check the server application log, you will see this error again but there should be a more descriptive error near it to let you know what is failing.

 

Related Articles, References, Credits, or External Links

NA

Event ID 9323

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KB ID 0000481 

Problem

Seen when an Exchange server attempts to build the Offline Address book but encounters an error.

Source: MSExchangeSA Event ID: 9323 Task Category: (13) Level: Warning Keywords: Classic Description: Entry ‘{Username}’ has invalid or expired e-mail certificates. These certificates will not be included in the offline address list for ‘Global Address List’.

Solution

1. Go to a domain controller, Launch “Active Directory Users and Computers”, Select View and enable “Advanced Features”. Locate the username reported in the error (In this example it’s the administrator), On the properties for that user locate the “Published Certificates” tab.

If you can’t see the published certificates tab you are probably on the Exchange Server and NOT on a domain controller.

2. You will see that this user has a certificate which you can see by pressing the view certificate button, In this case we can see that the certificate has expired.

3. I didn’t need to renew this certificate, so I simply removed it.

Then rebuild the Offline address Book

1. Launch the Exchange Management Console > Organization Configuration > Offline address book Tab > Right click “Default Offline address Book” > Update.

2. Select “Yes” when prompted.

3. Wait a few minutes the re-check the server application log, to make sure it now completes without error.

Related Articles, References, Credits, or External Links

NA

Event ID 9323

Posted on by

KB ID 0000481 

Problem

Seen when an Exchange server attempts to build the Offline Address book but encounters an error.

Source: MSExchangeSA
Event ID: 9323
Task Category: (13)
Level: Warning
Keywords: Classic
Description:
Entry '{Username}' has invalid or expired e-mail certificates. These certificates will not be included in the offline address list for 'Global Address List'.

Solution

1. Go to a domain controller, Launch “Active Directory Users and Computers”, Select View and enable “Advanced Features”. Locate the username reported in the error (In this example it’s the administrator), On the properties for that user locate the “Published Certificates” tab.

If you can’t see the published certificates tab you are probably on the Exchange Server and NOT on a domain controller.

2. You will see that this user has a certificate which you can see by pressing the view certificate button, In this case we can see that the certificate has expired.

3. I didn’t need to renew this certificate, so I simply removed it.

Then rebuild the Offline address Book

1. Launch the Exchange Management Console > Organization Configuration > Offline address book Tab > Right click “Default Offline address Book” > Update.

2. Select “Yes” when prompted.

3. Wait a few minutes the re-check the server application log, to make sure it now completes without error.

 

Related Articles, References, Credits, or External Links

NA