KB ID 0000367
This error is so common, every time I fix it I berate myself for not documenting it for the site. It’s easier to do it, than to write it down, so see the video below.
NA
KB ID 0000345
My colleague swapped over one of our clients to a new IP range last week, all went well except ActiveSync stopped working on the clients phones, it took a while for the penny to drop. But this problem was caused by the “fix” for the “Active Sync Support Code:85010014” that’s outlined in MS KB817379.
You need to grant access to the servers new IP address.
1. Lets make sure that this is the problem, on the Exchange server, Start > Run > Regedit > Navigate to > HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMasSyncParameters.
2. If there is a string value in the right hand windows called ExchangeVDir this IS the problem > Take note of what its set to (In the example below its called “exchange-oma”).
3. On the server, Start > Administrative Tools > Internet Information Services (IIS) Manger.
4. Expand your servername > Web Sites > Default Web site > Locate the directory you noted in step 2 > Right click > Properties > Directory Security > IP address and name restrictions > Edit > Ensure the servers new IP address and 127.0.0.1 are in there.
5. Click OK > Apply > OK > Close IIS manager.
6. Click Start > Run > services.msc > Locate the IIS admin service > Right click it > Restart.
NA
