Tag Archives: crash

Windows – Explorer Has Stopped Working – Crashes Windows

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KB ID 0000388 

Problem

Spend any time working in windows and sooner or later something will upset Windows Explorer, and when it crashes it has a habit of taking something with it (usually your desktop experience – or something you’ve been working on and have not saved!).

The underlying problem can be anything from some poorly coded software, a dodgy device driver, or a wayward Windows update. But you can offset the problem by running Windows Explorer in its own sandboxed process, then if it does fail, it wont break anything else.

Warning there is a slight performance overhead to doing this but if you have a reasonable machine – crack on!

 

Solution

1. Open Windows Explorer (Windows Key +E)

2. Click Tools > Folder Options > View > Place a tick next to “Launch folder windows in a separate process” > Apply.

Note: If you can’t see the Tools Menu Press F10.

 

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IE Crashes when you click a Drop Down Box

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KB ID 0000022

Problem

When working online usually within a form, clicking a drop down box causes IE to Crash And restart.

Solution

Note: This solution is for PC’s with HP Protect tools / Credential Manager installed

1. Start > Run > appwiz.cpl {enter}.
2. Locate the “HP Protect Tools Security Manager suite.”

3. This is what needs to be uninstalled however if you try you may see the following error,

4. So uninstall the following first.




5. Then remove “HP Protect Tools Security Manager suite.” and reboot.

 

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IE Crash / Restart Loop

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KB ID 0000329 

Problem

I downloaded the IE9 Beta today to give it a test drive and maybe write a review for the site, and it failed miserably and got stuck in a crash loop.

Error: Internet Explorer has stopped working

In fact I had to kill it with Task Manager as it kept re-spawning new instances that also crashed.

 

Solution

1. Launch the new IE9 in “Extensions off” mode, Click Start > Type in “iexplore.exe -extoff” {enter}

2. IE9 will launch in “Extensions Off” mode > Click “Manage add-ons”.

3. Select all the Add-ons (Select one and Press CTRL+A) > Then Select “Disable All”.

4. Now launch IE9 and it should launch correctly.

5. If you want you can slowly enable all the add-ons one by one, to find out which one was causing the problem.

Note: You may also see Event ID 1000 each time it crashes.

Error:

Faulting application name: iexplore.exe, version: 9.0.7930.16406, time stamp: 0x4c7e0414
Faulting module name: IEFRAME.dll, version: 9.0.7930.16406, time stamp: 0x4c7e048e
Exception code: 0xc0000005
Fault offset: 0x00077c96
Faulting process id: 0x104c
Faulting application start time: 0x01cb596dc320eb8f
Faulting application path: C:Program Files (x86)Internet Exploreriexplore.exe
Faulting module path: C:Windowssystem32IEFRAME.dll
Report Id: 012c705c-c561-11df-8a41-705ab694ed42

Footnote

Some forums are suggesting that enabling “Use software rendering instead of GPU rendering” will also solve this problem.

Once I got it working, here’s what I thought of it, Internet Explorer 9 Review.

 

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