IE Crashes when you click a Drop Down Box

KB ID 0000022


When working online usually within a form, clicking a drop down box causes IE to Crash And restart.


Note: This solution is for PC’s with HP Protect tools / Credential Manager installed

1. Start > Run > appwiz.cpl {enter}.
2. Locate the “HP Protect Tools Security Manager suite.”

remove protect tools

3. This is what needs to be uninstalled however if you try you may see the following error,

HP Protect Tools

4. So uninstall the following first.

BIOS protect Tools
File Sanitizer
Embedded Security
Privacy Manager

5. Then remove “HP Protect Tools Security Manager suite.” and reboot.


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Author: Migrated

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