computer associates brightstor

KB ID 0000404

Problem

Seen on CA Arcserve 11.1

Backup fails with the following error:

W3831
Unable to find any media that can be used in this job.
Backup Operation Failed.

There’s probably a few reasons for this error, in my case the fix was alarmingly simple.

1. Select Devices and locate your tape drive. (notice mine says <Offline>).

2. Simply right click the drive and bring it back “Online”.