Article 0000022 | PeteNetLive

KB ID 0000022

Problem

When working online usually within a form, clicking a drop down box causes IE to Crash And restart.

Note: This solution is for PC’s with HP Protect tools / Credential Manager installed

1. Start > Run > appwiz.cpl {enter}.
2. Locate the “HP Protect Tools Security Manager suite.”

3. This is what needs to be uninstalled however if you try you may see the following error,

4. So uninstall the following first.

5. Then remove “HP Protect Tools Security Manager suite.” and reboot.