KB ID 0001684

Problem

Like most of us I spend my working day based around Outlook calendar meetings and entries, I’ve even got birthdays and anniversaries in there. So recently when the notification pop-ups stopped working, it was a potential problem. Occasionally I could hear the notification ‘sound’, but I had to open outlook and change to the notification window to see them. When you are as absent minded as me, that’s a recipe for disaster.

I don’t know if it was a macOS update or a Microsoft Office update that had broken it, (or if I’d done something stupid myself!).

Solution

I tried a few solutions but this is the only one that worked. Click the ‘Apple Icon’ (top left) > System Preferences > Notifications > Scroll down and select Outlook > On your keyboard press the ‘Delete/Backspace’ key, to remove Outlook > Close system preferences.

If Outlook is open close it > Open Outlook > At the notification prompt > Click ‘Allow’.

The problem ceased.

Related Articles, References, Credits, or External Links

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