Office 365: Enable User Password Reset

KB ID 0001551


If you want to give your Office 365 users the ability to change and recover their passwords this is the procedure.


Open the ‘Azure Active Directory’ admin console.

Ofice365 Self Service Passwords

If you didn’t already know, Azure is what’s underpinning your Office 365 subscription, Select ‘Azure Active Directory’ > Password reset.

Office 365 Enable Password Reset

I’m enabling for everyone, you can choose ‘Selected’ and then nominate groups the you want to grant password reset for. when done click ‘Save‘.

Azure AD Enable Password Reset

Now when your users login they will be asked for additional information.

Office 365 More info Required

You can then set a phone and andalternative email address you can use for authentication.

Office 365 Additional email and Phone

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Author: PeteLong

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