Exchange – OWA and ECP Websites Blank After Logon

KB ID 0001185 Dtd 15/05/16


Note: This article is for Exchange 2013 and 2016, if you are running Exchange 2010 or 2007 see the following article;

Exchange 2010 – Blank OWA Page?

After making some certificate changes in Exchange 2016 this week, I found that the Outlook Web Access and Exchange Management websites would not work? I was presented with the normal login dialog, but after a successful authentication this happened.

OWA Blank after logon



This happens because the website that runs the ‘Exchange Backend’ has lost the certificate for its https binding.

Open the Internet Information Services Management snap-in > Server-name > Sites  > Exchange Back End > Edit Bindings > https (444) > Edit > Select the correct certificate for Exchange.

Blank OWA and ECP

Then run ‘iisreset’ or reboot the server.


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Author: PeteLong

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