Exchange – OWA and ECP Websites Blank After Logon

KB ID 0001185

Problem

Note: This article is for Exchange 2013,2016 and 2019, if you are running Exchange 2010 or 2007 see the following article;

Exchange 2010 – Blank OWA Page?

Sometimes this happens after applying updates to Exchange!

After making some certificate changes in Exchange 2016 this week, I found that the Outlook Web Access and Exchange Management websites would not work? I was presented with the normal login dialog, but after a successful authentication this happened.

Exchange OWA Blank Page

 

Solution

This happens because the website that runs the ‘Exchange Backend’ has lost the certificate for its https binding.

Open the Internet Information Services Management snap-in > Server-name > Sites  > Exchange Back End > Edit Bindings > https (444) > Edit > Select the correct certificate for Exchange.

Exchange ECP Blank Page

Then restart the site, or run ‘iisreset’, or simply reboot the server.

Exchange ECP Blank Page

 

Related Articles, References, Credits, or External Links

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Author: PeteLong

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