Remote Desktop Web Services – No Icons?

KB ID 0000703 


Seen on Windows Server 2008 R2, running Remote Desktop Services with web access.

Remote Desktop Web No Icons

After successfully connecting to the web portal, you see no icons for your RemoteApp Programs.


This is a known problem.

1. Go to one of your domain controllers > Windows Key+R > dsa.msc {enter} > Active Directory Users and Computers should launch.

2. Locate the “Windows Authorization Access Group” > Add in the server that’s providing Remote Desktop Services.

Note: You may need to add ‘Computer’ as an object type (as indicated) before you can search for the server name.

Remote Desktop Web Blank

3. Then reboot the Remote Desktop Services server, and try again.

RDWeb No Icons

Related Articles, References, Credits, or External Links

Server 2008 R2 Install and Configure Remote Desktop Services (Web Access)

Author: Migrated

Share This Post On