Lync 2010 – ‘The address book is preparing to synchronize. Search results might not be current’

KB ID 0000529 Dtd 14/11/11

Problem

Saw this on a brand new installation on my test bench, I left it overnight and the problem still did not resolve.

lync address book is preparing to synchronize

Solution

1. On the Lync 2010 Server launch the "Lync Server Management Shell" and execute the following command:

Update-CsAddressBook

lync address book is preparing to synchronize

2. Go and have a cup of coffee, then come back and check in the event logs, you should see, Event 21005 (Sync has Started), 21010 (Sync has completed), 21056 (Details of the sync), and 21004 (Time of next sync).

lync address book is preparing to synchronize

3. If that does not rectify the problem you can (On a PC showing this error) Start > Run Regedit {enter} > Navigate to:

HKLMSoftwarePoliciesMicrosoftCommunicator

Create or edit a the DWORD GalDownloadInitialDelay and set its value to 0

lync address book is preparing to synchronize

4. Close the Lync Client and delete the GalContacts.db and GalContacts.db.idx files form that PC. you will find those file in the following locations

Windows XP: %userprofile%Local SettingsApplication DataMicrosoftCommunicatorsip_<the_username@the_domain>

Windows Vista/7: %userprofile%AppDataLocalMicrosoftCommunicatorsip_<the_username@the_domain>

4. Restart Lync.

Related Articles, References, Credits, or External Links

Install and Configure Microsoft Lync 2010

Author: Migrated

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