Tag Archives: professional

Symantec AntiVirus Asks For Password During Uninstall

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KB ID 0000894 

Problem

I was finishing off a domain migration this week and was changing the clients over to McAfee. On one machine I found it had Symantec AntiVirus. When I tried to remove it, it asked for a password.

One of the other machines had Symantec Endpoint Protection installed and this did the same.

As expected, no one knew what this password was, and the default password ‘symantec’ didn’t work.

Solution

The same fix worked for both of them, and its painfully easy. While still being asked for the password, do the following.

1. Launch Task Manager, (Press Ctrl+Alt+Delete, Or right click the taskbar, or simply run Taskmgr.exe).

2. Select the processes tab, Locate the MSIEXEC.EXE service. Note: There may be more than one, if so select the one that running under the user account that you a logged on as DO NOT select it is it is running under the SYSTEM account. End the process.

3. Now the password request box will have disappeared, and the uninstall process will complete on its own.

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Windows – Changing the Unlock Code and Activating

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KB ID 0000667 

Problem

Some versions of Windows 8 (Windows 8 Pro for example) ask for the unlock code as soon as you install them, I installed Windows 8 Enterprise on my PC at home today, and I couldn’t even change my user photo, because Windows hadn’t activated. When I tried, this is what happened.

Solution

As I had not yet installed a Windows unlock code, it’s safe to assume it had it’s in built KMS code, so I would need to change it to my own Windows code.

1. Press Windows Key+X to bring up the Advanced Context Menu >Select ‘Command Prompt (Admin)’.

2. Run the following command (where 12345-ABCDE-12345-ABCDE-12345 is YOUR Windows code);

[box]slmgr.vbs -ipk 12345-ABCDE-12345-ABCDE-12345[/box]

3. Then to activate your copy of Windows run the following command;

[box]slmgr.vbs -ato[/box]

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Windows 8 – ‘Network Connectivity Assistant service is stopped or not responding’

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KB ID 0000841

Problem

When attempting to check Direct Access connection status on a Windows 8 client machine with a Get-DaConnectionStatus command you see the following error;

Get-DaConnectionStatus : Network Connectivity Assistant service is stopped or not responding.

OK, so lets go and check the status of that service, if it starts great, but mine did not as you can see.

And it logged an Event ID 7024

The Network Connectivity Assistant service terminated with the following service-specific error:
The request is not supported.

Note: This will also happen if you have not configured Remote Access properly on your server, and the client has not got the necessary group policies applied, so make sure that’s discounted first!

Solution

In my case the problem was a little more obscure, it seems this will not work on Windows 8 (Professional), to check your version simply run msinfo32;

Windows 8 Professional

Windows 8 Enterprise

Try the same this on a Windows 8 (Enterprise) client and it will run without error.

Related Articles, References, Credits, or External Links

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