KB ID 0000011
Backup job fails with above error, seen on exchange document/brick level backup
1. Start > Run > Regedit {enter}.
2. Navigate to HKEY_LOCAL_MACHINESOFTWAREComputerAssociatesBrightStor ARCserve BackupBaseTaskRemote.
3. Change the following two DWORD entries so that they read 3600 (Hexadecimal) or 13824 Decimal.
ReceiveTimeOut
SendTimeOut
4. Reboot.
NA
KB ID 0000433
Seen when trying to perform a “Document Level” backup of Exchange 2010.
Error E8571 The request is denied by the agent. The requested agent is not installed
The crux of the problem is the Exchange server needs the Microsoft Exchange Server MAPI Client and Collaboration Data Objects installing upon it, and they HAVE TO BE INSTALLED BEFORE the backup agent.
1. On the Exchange server, Start > appwiz.cpl {enter}
2. Locate and un-install CA ARCServe Backup.
3. Download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects.
4. Reinstall the “Backup Agent for Exchange” and your backups should now run without the error above.
NA
KB ID 0000444
Normally you can just add licenses from Help > About CA ARCserve Backup > Add/View Licences.
However you may find that you cannot enter a “Backup Suite” Licence code/Activation key.
1. To do this you need to locate the “CALicnse.exe” file and run it.
2. This tool will let you enter the correct licenses.
Note: Depending on ARCserve version the folder location may vary.
NA
