Tag Archives: cannot mount

Windows – ‘Sorry, there was a problem mounting the file’ With ISO Files

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6

KB ID 0001122 

Problem

Seen on Windows 10, and Server 2012, when attempting to open or mount an ISO file, (even downloaded direct from Microsoft). You get the following error;

Note: Can also been seen with .VHD files.

Couldn’t Mount File

Sorry, there was a problem mounting the file.

Solution

Before you try anything else simply COPY the iso file to the root of your C: drive, and try again.

99% of the time simply copying the file to the C: drive will fix the problem, but if you’re still reading then that’s probably not the case for you? The problem is most likely that the ISO file has had the sparse attribute set.

Option 1

Download Remove Sparse > Extract the Contents and > Run the .reg file.

Now you have the option to remove Sparse on the right click menu.

Option 2

You can open an administrative command window and remove the sparse attribute from command line;

[box]

fsutil sparse setflag {Path to the .iso file} 0

fsutil  sparse queryflag {Path to the .iso file}

[/box]

Related Articles, References, Credits, or External Links

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Event ID 9690

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KB ID 0000303

Problem

Event ID 9690

‘{storage group name}Mailbox Store (Server name)’: The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is {x} GB. This database size has exceeded the size limit of {x} GB.

Seen on Exchange 2003 (Including SBS 2003), Note you need to install Exchange 2003 Service Pack 2 before you can proceed. Basically you have exceeded the maximum allowed size of Database that Exchange allows, before SP2 this was limited to 16GB. (Note: That’s Exchange 2003 Standard only!! there is NO Limit for Exchange 2003 enterprise). {source}

After SP2 you can increase the limit up to 75GB (Again we are only talking about Exchange 2003 Standard here).

Solution

1. The First thing that will alert you is mail will stop working, you will see in Exchange System Manager, that the store is dismounted, and you cant mount it. (Trying to, produces the event ID shown above).

2. Start > Run > regedit {enter} Navigate to the following key,

[box]HKLMSYSTEMCurrentControlSetServicesMSExchangeIS{servername}Private-{big-lonGUID-number}[/box]

3. Create or Edit the DWORD value “Database Size Limit in Gb” (REMEMBER change the base to Decimal) and set limit accordingly.

4. You should now be able to mount the store.

Related Articles, References, Credits, or External Links

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