KB ID 0000822 

Problem

Note: Event ID 7000 is a generic “unable to start a service” error, this article only deals with the SSPORT and DgiVecp services.

The SSPORT service failed to start due to the following error:
The system cannot find the file specified.
The DgiVecp service failed to start due to the following error:
The system cannot find the file specified.

I saw this with a clients print server this week, I’d just converted the server from physical to virtual, and these two services were complaining.

Solution

It seems that BOTH these services relate to Samsung printers. And removing the services does not affect the installed Samsung printer(s). But to be on the safe side we will back them up just in case.

1. On the affected machine > Windows Key+R > regedit {enter}.

2. Navigate to;

[box]
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesSSPORT[/box]

3. Export the entire key to make a backup (simply double click the exported file to merge it back into the registry if you have a problem) > Then DELETE the key.

4. Navigate to;

[box]HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesDgiVecp[/box]

5. Export the entire key to make a backup (simply double click the exported file to merge it back into the registry if you have a problem) > Then DELETE the key.

Related Articles, References, Credits, or External Links

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