Tag Archives: aofo

Backup Exec error: (0xE0008520): Device could not be snapped because it contains an active cache file

Posted on by

KB ID 0000265 

Problem

You are trying to perform a snapshot using Backup Exec Open File Option and there is already a snapshot file there.

Error:
V-79-57344-34110 – AOFO: Initialization failure on: “C:”. Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
Snapshot provider error (0xE0008520): Device could not be snapped because it contains an active cache file.
Check the Windows Event Viewer for details.

 

Solution

1. Firstly and most importantly make sure there is no backup running at the moment.

2. Go the the server that you were backing up (i.e. if its a remote server, go and logon to that one NOT the media server).

3. Navigate to C:Backup Exec AOFO Store, Delete any files you find there, (Note: Its possible your OFO store may be in a different location, if so look for files called _BEVspCacheFile_0.*)

4. When you have located the file(s) delete them.

5. If it will not let you delete the files because they are in use you can “unlock” them with Unlocker.

 

Related Articles, References, Credits, or External Links

NA

Backup Exec Job Fails With an E000FE30 Error

Posted on by

KB ID 0000382 

Problem

A common error on Backup Exec version 12, essentially the media server is losing communication to the Backup Exec remote agent Note: Even if you only have one server it will still be running a remote agent!


Errors:
Final error: 0xe000fe30 – A communication failure has occurred
Final error category: Server Errors

V-79-57344-65072 – The Exchange Store service is not responding. Backup set canceled.

V-79-57344-3844 – The media server was unable to connect to the Remote Agent on machine {server name}

Remote Agent not detected on {server name}

Note: You may also see error E0000F04

Solution

1. Firstly make sure the Backup Exec Remote Agent service is running under the local system account. Start > run > services.msc.

2. Now locate your Backup Exec Install Media, locate the Remote agent for Windows folder (usually in winntinstall). The one you pick depends on weather your running 32 bit or 64 bit software. Open the appropriate folder.

3. On a x32 bit server run double click the following two files, setupaa.cmd and setupaofo.cmd (noting will happen other than a command window will flash up).

3. On a x64 bit server run double click the following two files, setupaax64.cmd and setupaofox64.cmd (noting will happen other than a command window will flash up).

4. Finally on launch Backup Exec and click Tools > Live Update > follow the instructions, Note: you may be asked for a reboot when its finished.

 

Related Articles, References, Credits, or External Links

NA