Android – ‘Email sync is disabled’

KB ID 0000939


My Galaxy Note 3 prompted me for an upgrade last week, it took me a while to notice (because I manually sync my Email) that I could no longer collect my email, every time I tried it said Email sync is disabled (account name). No amount of tweaking with my email or phone setings seemed to get it working.


1. Open the notification screen (Swipe down from the top of the screen) > Select the icon shown (top right).

Android Notification Screen

2. Now you can see where sync has been disabled (well hidden Samsung!) simply enable it and your email will start working agian.

Email sync is disabled

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Author: Migrated

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